Strategic Customer Success Manager, High Touch - job 1 of 2
Skills
- 8+ years in customer success or account management
- Experience in SaaS and complex enterprise needs
- Strong relationship-building skills
- Ability to communicate complex problems effectively
Responsibilities
- Develop trusted advisor relationships with high value customers
- Guide customers in their success plans and strategic sessions
- Expertly advise on Intercom products and solutions
- Engage customers to drive product adoption and success
- Identify growth opportunities for AI products
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan with match
Average salary estimate
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Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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