Job details

Technical Support Engineer

Intercom is seeking a Technical Support Engineer to enhance customer experiences with our AI-first customer service platform. This role combines technical skills with a passion for customer service.

Skills

Technical support experience
Understanding of web development basics
Knowledge of APIs and SDKs
Strong customer focus
Excellent communication skills
Problem-solving abilities

Responsibilities

Communicate efficiently and effectively with customers
Own customer communications and issues from initial contact until resolution
Become an encyclopedia of knowledge about Intercom's capabilities
Work with product teams to identify and address current issues
Debug complex technical issues
Utilize technical knowledge to improve team processes

Education

Technical coding bootcamp or equivalent experience

Benefits

Competitive salary and equity
Catered lunch and stocked kitchen
Flexible paid time off
Healthcare stipend
Regular compensation reviews

To read the complete job description, please click on the ‘Apply’ button

Intercom Glassdoor Company Review

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CEO of Intercom

Karen Peacock

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By Intercom

Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

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