Intern, IT Helpdesk Analyst

Chromalloy engineers solutions that extend the life of the engines running the aerospace, energy and military industries around the world. We are the only independent company in the world with the ability to develop, cast, coat and machine critical gas turbine engine parts completely in-house.

Our employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and discover a lifelong passion for innovation.

The IT Analyst Intern reports to the Regional IT Manager – Southeast US and provides hardware and software maintenance, training and consultation to end users. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.

Primary Accountabilities:

• Provide technical assistance and support related to computer systems, software, and hardware
• Administer primarily the Microsoft stack including Windows
• Maintain documentation of technical maintenance procedures
• Maintain daily performance of computer systems
• Maintain, install, and troubleshoot network components and peripherals; copiers, printers, workstation terminals, Cisco switches, VOIP phones, VPN Networks with the assistance of the Global team.
• Determine users’ technical needs and provide them with appropriate solutions
• Maintain network user accounts through Microsoft O365 & Active Directory
• Maximizes network and systems performance through monitoring tools
• Resolve help desk tickets as assigned

Technical Skillset:

Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging (MDT/WDS)

Microsoft Stack: Active Directory, Office 365, PowerShell, Windows, Exchange

Security Applications: Duo, Imprivata, Envoy, CyberArk, MobileIron

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language Skills:

Ability to read, analyze, and interpret blueprints, customer specifications, general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Education and Experience:

Intern currently enrolled in a computer major or Associate degree or equivalent from two‐year college or technical school with a minimum 1+ years related experience and/or training, with at least 1+ years of experience with Microsoft Active Directory Services.

Experience with Microsoft Active Directory preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

The employee is frequently required to walk.

The employee is frequently required to sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet in office areas.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet in office areas.

Chromalloy maintains a drug-free workplace and performs post-conditional offer/pre-employment drug and alcohol testing and various background checks. Please note that, depending on the specific position applied for, you may be required to pass additional job-related medical tests, background checks, and/or other requirements.

Chromalloy makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://www.chromalloy.com/wp-content/uploads/2022/03/BCOSTA-Signed-EEOC-Statement-05.17.18.pdf

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination as it relates to terms and conditions of employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, protected veteran status or any other protected characteristic as outlined by applicable law. Sexual harassment, or any other kind of harassment, is likewise not tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.