Job details

Internal Account Representative (Chicago)

At Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve. We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the communities we serve, and by mobilizing our talent and resources we have pledged to minimize our ecological footprint and help our customers with their sustainability journeys. We are looking for people to join us in making a difference: people who are curious, value inclusion, and are committed to building a sustainable and connected world.

What We Can Offer You

Our Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

3 weeks paid vacation + 5 sick days + 11 holidays + 1 volunteer day
50% remote, hybrid role
Tuition assistance to attend college or obtain an advanced degree
401K match (no vesting) + profit sharing
Paid weekly
Advancement opportunities into outside sales positions

What We Are Looking For

In this position, the Inside Account Representative will work with Level 1 tech support on calls. They will communicate with end users on post sales. This role provides tool support, talks to reps and end users for tool demo requests, and facilitates and maintains the tool demo pool. This position uses the database CRM to contact customers. No cold calling is needed. The Inside Account Representative can work from Panduit’s Tinley Park or Lockport site.

What You Will Do

Day to day maintenance of the tool demo program: follow up with rep agents and RMM’s on overdue demo tools in their regions, facilitate the repair or replacement of any lost/broken demo tools, manage and order any new tool additions into the demo program, and facilitate any questions about how to order demo tools from SAM’s and rep agents
Coordinate the L2 cases from tech support and reach out to product managers and regional TSEs as needed to get these resolved in a timely manner
Assist customers, over the phone, with setting up, trouble shooting, and basic maintenance on their new tools, demo tools, or existing tools
Provide basic on-line end user/rep agent product training: Die/Tool selection, Solar/Renewable product offer, EasyMark+ training, etools training (Cable cleat selector & printers), ROI Calculators (PAT Systems), and AVT v1.0 & v2.0 training
Assist with trade shows: order literature, marketing collateral, demos, and samples
Major solar project coordination: Manage CRM pipeline opportunities and coordinate with TSEs on the electrical consultants and specifiers on these projects
Coordinate, track, and support National Channel Partner RFQ’s for MRO projects
Facilitate any Rockwell APR opportunities with our rep agents on IA equipment

What You Will Bring

Bachelor’s degree
1-3 years of experience in the electrical industry or basic electrical experience
Excellent communicator of technical topics and subjects to a technical and non-technical audience including WebEx presentations to groups of 5-10 people
Ability to learn and build upon your technical expertise
Understanding of distribution channels
Ability to learn quickly and maintain a wide portfolio of solutions as the technical expert

We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work Shift

Day (United States of America)