Internal Communications Specialist

Our Global Internal Communications Center of Expertise (COE) is seeking candidates for the following position based in our New York, Boston or Chicago office:

Internal Communications Specialist

The Internal Communications Specialist develops and executes internal communication strategies and plans to promote employee understanding, engagement and alignment with Marsh, Mercer and Marsh McLennan’s strategic business priorities.

• You will focus on commercial activation of Mercer’s US business and is expected to coordinate with counterparts at Marsh and Marsh McLennan as needed and on a regular basis.
• Activities will include but are not limited to creating and managing the delivery of internal communications vehicles, such as intranet content, videos, and presentations, as well as hyper-targeted email messages.
• You will ensure that enterprise, global and regional priority content is integrated, customized, and activated locally – in a measurable way – to reach target audiences effectively.

• Reporting to the Mercer US Business Communications Leader, the Specialist will belong to the Global Marketing and Communications Team and the Global Internal Communications Center of Expertise (COE), as well as the US and Canada Marketing and Communications Team.

What can you expect?

• You will collaborate with cross-functional and business teams and other stakeholders to gather information and ensure accurate and timely communication supporting business priorities.
• Ensure that consistent messaging and branding across all internal communication channels is achieved
• Monitor and analyze internal communication metrics to assess the effectiveness of communication initiatives and make data-driven recommendations for improvement.
• Develop and maintain effective relationships with key stakeholders and business partners to gather information and align communication efforts.
• Support the planning and execution of internal events, including town halls, employee recognition programs, and employee engagement activities.
• Stay up-to-date with industry trends, best practices, and emerging technologies in internal communications.

What is in it for you?

• A professional environment where your career path really matters and is supported in our global organization; access to global learning and development platform
• A great team environment with energetic and supportive colleagues
• Flexibility – working in a hybrid role
• Generous benefits and time off policy
• One paid day each year to perform volunteer work at a non-profit organization
• Employee and company sponsored training allowing you to keep abreast of current technologies - we feel it’s important that we always strive to expand, grow and learn
• Corporate discounts

We will count on you to:

• Think strategically and align communication plans with the overall goals and objectives of the organization.
• Have strong written and verbal communication skills and demonstrated ability to convey (in writing) complex information in clear and understandable formats to a wide range of audiences with differing levels of understanding.
• Be proficient in digital communication tools and platforms, including experience with email marketing software, intranet systems, social media platforms, and other collaboration tools.
• Have a disciplined, plan-based approach to communication while executing flawlessly and meeting deadlines.
• Have well-developed analytical and problem-solving skills to measure the impact of internal communications initiatives while providing recommendations for improvement.
• Possess strong relationship-building skills and a proven ability to establish rapport, collaborate effectively, and influence others to support communication initiatives.
• Have change management experience, specifically helping employees navigate transitions and maintaining employee engagement and morale during change.
• Be able to adapt to a dynamic and fast-paced global environment; open to new ideas and able to navigate through ambiguity and uncertainty.

What you need to have:

• A Bachelor’s Degree
• A minimum of 5 years of developing and executing internal communication strategies preferably out of a large professional services company and/or financial services company
• Impeccable writing skills and the ability to take a plan-based, data-driven approach to communications

What makes you stand out?

• The ability to manage competing priorities simultaneously and amid ambiguity
• Having the ability to effectively absorb candid feedback and act upon it
• Keen listening skills and strong communication instincts
• A track-record of innovation in internal communications and a drive to advance your career
• You’re a self-starter who can work both independently and collaboratively in a matrixed structure with various stakeholders to drive effective local communication strategies.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $77,500 to $155,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.