Job details

International Customer Service Rep

Job Description:

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and applications, our 11,250 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.
As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.
We have an opportunity for an International Customer Service Rep to join our team. You will staff phones and handle all customer emails, orders, quotes, credits, and debits. Effectively arrange all export and logistic activities in order to meet or exceed customer service expectations while maintaining compliance regulations.

You will:

Establish and maintain a positive relationship with customers, freight forwarders and co-workers.
Timely and accurately, process all customer inquiries and order inquiries shipping outside the USA. Verifies product, price, manufacturing lead-time, inventory, shipping requirements, and regulatory information.
Coordinate activities with the credit department, purchasing department, operation, and freight forwarders to ensure timely shipments of orders.
Adhere to all U.S. Export Custom Regulations, Pentair’s import/export compliance requirements; customers import requirements and departmental procedures and processes.
Timely and accurately prepare all required shipping details and export compliance documents.
Maintain complete, accurate and well-organized export compliance record keeping files.
Adhere to EEI and AES requirements.
Generate and distribute order status reports to both internal and external customers
Investigate and process debit/credit memos and returned goods authorizations as required.
Promptly log customer complaints and areas of opportunities within software for corrective action of Managing Daily Improvement.

Key Qualifications:

2+ years of experience within an international customer care role or freight forwarding export operations. Experience arranging shipments with a freight forwarder and creating export documentation. Demonstrate a good understanding of international general processes is a must.
High school diploma or equivalent
Knowledge of international air and ocean operations, procedures, requirements, and compliance
Good oral and written communications skills with aptitude for understanding customer needs
Completed phone etiquette training with experience in answering calls in a call center environment
Good PC proficiency, data analysis skills
Intermediate skills required in all Microsoft Office programs (Word, Excel, PowerPoint, Access). JDEdwards a plus

Preferred Qualifications:

Bilingual - English and Spanish
Manufacturing background

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by: