Internet Tech Support Representative, Call Center

$1,000 Sign on Bonus to join our growing team!

Starts Monday, June 26, 2023!!

Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees. As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today. This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed!

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• Medical, Dental, Vision Plans
• 401k with Match
• Paid vacation AND flex time
• Significantly Discounted Mediacom Products and Services
• Tuition Reimbursement
• FSA and HSA plans available
• And MORE!
• Wage: Starting at $15.50 per hour + $1000 sign on bonus + uncapped commission

General Responsibilities:
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call.

Specific Responsibilities:

• Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.
• Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
• Schedule on-site service calls when necessary.
• Multitasking – ability to talk, type, read and listen.
• Meet or exceed attendance expectations.
• Meet or exceed sales goals.
• Enter Sales, upgrade or service changes quickly and accurately.
• Adherence to schedule.
• Ability to adapt in a fast paced always changing environment.

Preferred Experience/Skills:

• High School Diploma or equivalent required; Associates/Bachelors Degree Preferred.
• Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
• Knowledge of common consumer internet software including various browsers and email platforms preferred.
• Basic understanding of internet, networking and email protocols.
• Exemplary Customer Service skills.
• Effective verbal and written communication skills.
• Shift Flexibility: able to work evenings, weekends, holidays, overtime.
• Strong problem solving or organizational skills.
• Understanding of basic accounting mathematics
• Microsoft Office experience a plus.

For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, “2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

We are an equal opportunity employer M/F/D/V

Keywords: Customer Support, Internet Support, Technical Support, Tech

#LI-Hybrid

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Apache Junction, AZ 85119