Intraday Analyst

Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.

At Flexiti, we work hard, we love what we do, and we have some fun along the way! If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us!

To learn more about Flexiti, please visit www.flexiti.com

Intraday Analyst:

Flexiti is looking for an Intraday Analyst to join it’s Work Force Management team. The Intraday Analyst will work with the Operations and Call Centre teams to ensure that in day metrics (SLs, adherence, etc) are met.

What you will be doing:

• Provide intraday real-time monitoring of service levels for all queues, including real time monitoring of agents performance and make recommendations in order to optimize.
• Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
• Maintain and deploy reports for WFM team and operations, on shrinkage, occupancy, and NPT usage
• Provide proactive, data-based recommendations and insights to support continuous improvement
• Provide support and assistance to the WFM team as needed

Why you would love to work here:

• You’ll be a part of an award-winning, fast-growing company
• Our innovative culture promotes on-going learning opportunities with training and mentorship
• Competitive compensation package commensurate to experience plus benefits
• Comprehensive drug/medical/dental insurance, we pay your premiums!
• RRSP program with company match
• A new and vibrant office environment and remote working capability

What you should have:

• 3+ years of experience in a Call Centre environment
• Experience with Aspect/Alvaria WFM software is an asset (including required programs, platforms, technical skills, etc.)
• Proficiency in MS Office, including Word, Excel, and Outlook
• Proven ability to effectively analyze and interpret data to accurately convey business need
• Demonstrated ability to identify issues and effectively resolve
• Ability to adjust to fluctuating work load with the pressure of tight deadlines
• Strong communication and presentation skills

Flexiti embraces diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender expression, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.