Executive Assistant (Remote)

Remote, US

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Your Role

The Executive Assistant enhances the President & COO’s effectiveness by providing critical support to her. The Executive Assistant is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment.

Your Responsibilities

• In this role, you will support the President & Chief Operating Officer, Chief Financial Officer, and Chief People Officer to enhance the effectiveness by providing critical support. The Executive Assistant is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment.
• Manages the schedule and minimizes time spent in email, meetings/calls
• Responds and handles emails and other work where possible
• Attends meetings and provides summaries for review as requested
• Reviews and approves expense reports for direct reports
• Handles and manages all travel arrangements (air, hotel, transportation, itinerary)
• Handles all logistics for offsite management meetings
• Works closely with the Chief of Staff to support the President & COO
• Processes expense reports
• Provides general administrative support to other employees, such as meeting coordination and scheduling, travel arrangements, teambuilding events
• Provides support and coordination of employee events as needed

Your Background

• Experience working at the Executive Assistant level with senior management and senior-level clients, preferably at the Board level
• Ability to manage complex and highly confidential information
• Comfortable working autonomously and across multiple tasks
• Extremely accurate and detail-oriented
• Knowledge of advanced MS Office applications, including Word, Excel, PowerPoint, and Outlook
• Excellent social skills, able to operate with diplomacy, tact, and empathy
• Has a high degree of personal organization, self-management, and resourcefulness
• Able to work independently and think proactively
• Comfortable when working to tight deadlines, and able to turn work around within a short time span where demands are liable to change at short notice

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.