Service Operations Technician 3

Primary Function of Position

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

Essential Job Duties

• Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs
•  Performs repair of complex electro-mechanical assemblies per applicable work Instructions Performs testing of complex electro-mechanical assemblies per applicable work Instructions
• Aids with failure analysis and Final Test of assemblies and properly documents findings.
• Participates in investigational teams for FRU's to provide input if required.
• Communicates status of repairs with leads/supervisors and other departments as necessary.
• Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting.
• Conducts quality inspection of own or other's work to ensure workmanship standards are met.
• Adheres to GDP guidelines when completing all documentation Initiates material requests.
• Reports quality issues and provides details necessary to create quality notification (VR, PL) records transactions in SAP as needed to preserve traceability.
• Follows all corporate, safety, SOP, DOP procedures and regulations.
• Maintains a clean and orderly workstation.
• Communicates process flow recommendations to Leads/Supervisor/Manager or designee.
• Maintains an excellent attendance record.

Required Skills and Experience

• Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; 1-2 years related experience or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, write and understand English. Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to other employees, supervisors, or engineers
• Mathematical Skills: Ability to do basic math. 
• Reasoning Ability: Ability to apply logical understanding to carry out instructions. Ability to deal with situations with several variables. Ability to report actual or potential quality issues. Ability to suggest and implement process improvements.
• Computer skills: Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite and SAP ERP System, ACCS (Agile) system (our quality system) to retrieve and submit on-line documentation.
• Ability to communicate effectively with technical and non-technical internal customers.
• Acute attention to detail; excellent organizational skills.
• High level of professional integrity and ethics
• Ability to work varying shifts.
• Must have ability to complete training courses.
• Ability to work in a team environment.

Working Conditions

• Ability to lift up to 50lbs.
• Able to use office and test equipment in a typical office/light manufacturing environment.
• Repetitive motion. Substantial continual motion.
• Excellent hand-eye coordination.
• Vision abilities required include close, distance, color, depth and ability to adjust focus
• Typical production & repairs environment.
• General knowledge of clean and organized work areas and practices.
• High urgency and stress associated with customer deadlines.
• Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone.
• Willing and able to work extended hours when necessary.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.