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Inventory Specialist - Remote

This role is fully remote, we set a location because some job boards require it.

The Role

We are looking for a highly motivated individual to join our Guest Experience team. Your focus will be on making sure our guests are in the best units possible and that property calendars are maximized. As an Inventory Specialist, you will help manage inventory, unit assignments, and maintenance blocks in our Property Management System (PMS). Even though this is a remote role, we are building a Hospitality Team that is communicative and inclusive to empower our team to do all they can to help guests feel at home. In short, you'll confront the following challenge: how can I create a fantastic, memorable experience for all Kasa guests.

In this role, you will report to a Guest Experience Reservations Manager and work closely with our GX Reservations Team, the Distributions Team, and teammates from other departments. It takes a special person to help travelers feel at home in a new area.

About the Team

This role is in our Guest Experience department. We have team members located all over the US and the world. Our team is full of people with diverse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.

Day in the life of a Kasa Inventory Specialist

Like any Guest Experience Inventory Specialist, there is no 'typical day'. You will work 8-hour 'virtual office' shifts, primarily focused on optimizing property calendars and assigning units to incoming reservations. While the majority of your time will be spent completing recurring tasks, there will also be guest-facing tasks such as contacting and resolving double bookings and property move-outs. You will communicate to guests and coworkers via phone, text, email, and web-based platforms. Your goal is to maximize availability on property calendars and help incoming guests get set up for a great stay with Kasa. This position works closely with Guest Experience, Revenue Management, and Distributions teams. As a Guest Experience Inventory Specialist, you will be responsible for the calendars and availability of Kasa's growing inventory and become an expert on all things PMS and calendar management.

Experience

You have 2+ years of hospitality industry experience
1 + years of Reservations or inventory management experience
You are a logical problem solver, who looks for opportunities to make systems more efficient
You pride yourself on your oral and written communication as well as your organizational skills
You're reliable, consistently on time, and follow through on what you promise
You're proactive by nature and can act decisively when needed, especially in a pinch
You can handle guest issues with a calm and positive demeanor
You're compassionate and love working with our guests, no matter who they are
You enjoy technology and you're eager to learn new systems and platforms
You're a team player who is committed to uplifting your coworkers and the company when you can
You're flexible in your schedule and can help fill gaps on a team calendar when needed

Plus if...

You have experience in hospitality Front Desk, Reservations or Revenue Management
You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
You have experience in a small company or start-up environment

In one year, you will succeed at Kasa by having:

Having been the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again
Being accountable for efficiently and quickly handling guest inquiries, resolving in-the-moment issues to completion, and coordinated with operations to ensure our apartments are always ready for guests
You took initiative to find ways to improve our guests' satisfaction and maximize revenue opportunities

Benefits

Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any night for friends and family
Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday
401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary
Health Coverage: We've invested in comprehensive health insurance options to help when you need it most

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa's mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa's vision and culture speak to you, and you're up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa Glassdoor Company Review

4.5

Kasa DE&I Review

4.2

CEO of Kasa

Roman Pedan

Approve of CEO

By Kasa

Kasa's vision is to unleash the potential of livable space. To achieve this, we are building a global short-term rental brand that is beloved by guests, indispensable to landlords and desired by neighbors. We are a team of Resourceful, Flexible, C...

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BENEFITS & PERKS

Vision Insurance

FUNDING

Series A

INDUSTRY

Hotels & Resorts

TEAM SIZE

51-200

LOCATION