Technical Support Specialist

About IpHost

Founded in 2004, IpHost provides cutting-edge cloud infrastructure and data center services. We rank among the top 3 accredited .gr and .eu domain registrars, are a proud member of RIPE, and hold an official partnership with CPANEL.

Our mission is simple: to keep our customers happy by delivering top-tier solutions and an unparalleled customer experience. We aim to remove their technical worries, enabling them to focus on what matters most—growing and advancing their business. IpHost is committed to being FAST. SECURE. RELIABLE.

Our support team comprises experienced professionals ready to assist with any issue, while our technical support team features certified System Engineers dedicated to elevating the security and performance of our infrastructure. It’s an inspiration for every team member to work hard each day, striving for excellence in their field and contributing to our customers’ happiness.

With over 25,000 satisfied customers, we take pride in offering a range of services, including shared web hosting plans, Virtual Private Servers (VPS), Dedicated and Hardware Servers, colocation services, and custom private cloud infrastructures.

As a Greek company, we host our equipment at Athens-2 Data Center of LamdaHellix (ISO 27001—ISO 9001), ensuring high availability and 99.999% uptime, so our customers receive the best quality of service.

Our Impact in Numbers

• 65,000+ domain names registered
• 10,000+ shared web hosting activations
• 700+ business server solutions (Cloud, Dedicated & Colocation servers, VPS)

The Role

We’re looking for a dedicated and knowledgeable individual to join our Technical Support team. In this role, you will engage directly with customers to provide first-level technical support, troubleshoot issues, and ensure our knowledge base and documentation remain accurate and up to date. You'll also monitor the health and performance of various infrastructure components, from hardware and networking to virtualization platforms and end-user services. This position reports directly to the Head of Technical Support and includes shift work, as well as rotating on-call responsibilities.

Key Responsibilities

• Provide direct customer support through various channels (phone, email, tickets) as per SLAs.
• Respond promptly to alerts regarding infrastructure health and performance.
• Maintain and update internal documentation and customer-facing knowledge bases.
• Collaborate with the Systems Operations and Engineering teams in regular meetings.
• Participate in rotating shifts (07:00 - 23:00, Monday — Friday) and on-call rotation during weekends.

Essential

• Solid understanding of Internet services.
• Familiarity with operating systems (especially Linux).
• Ability to provide clear instructions for web services (e.g., email configuration).
• Strong writing skills for technical documentation.
• Working knowledge of cPanel & Plesk control panels.
• Basic understanding of databases (MySQL/MariaDB).
• Excellent verbal and written communication skills.
• Fluency in English (written and spoken).

Desired

• Hands-on experience with cPanel and/or Plesk.
• Relevant professional certifications.
• Prior experience in a similar technical support role.
• Knowledge of virtualization technologies (KVM, VMware, VirtualBox, Vagrant).

• A dynamic and collaborative work environment that fosters teamwork, cooperation, and continuous learning.
• Opportunities to work with innovative technologies and cutting-edge operational practices.
• Extra private health insurance coverage.
• A competitive salary aligned with your skills and experience.