Senior People Operations Manager

Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. 

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

About the role:

On the People team, we aim to build relationships, programs, practices and partnership that will enable our mission, leaders, and Cladiators to thrive at Ironclad.

As the Senior People Operations Manager, you’ll be partnering across the People team and other G&A functions to ensure that our systems and ways of work are supporting the needs of our stakeholders. From overseeing our People tech stack to surfacing data needs and insights across the employee lifecycle, you will be a key resource within the G&A function to help continue to build out Ironclad’s foundational infrastructure as we tackle the next stage of growth domestically and internationally. 

What You’ll Do: 

• Collaborate across the People team and IT to optimize and enhance our existing tech stack to support continued growth and efficiency.

• Build processes and documentation to facilitate decision-making and tracking while adhering to our existing policies and procedures.

• Participate in Cladiator support channels while collaborating with other internal service organizations to enhance the support model and monitor key support metrics.

• Run analyses leveraging People data to drive insights/inform decision making at both the company level and department level, partnering with People Business Partners and People Programs.

• Partner closely with Data Engineering and Business Intelligence to provide the supporting People data for broader team analyses and projects.

• Drive and participate in compliance audits and filings, partnering closely with the broader People Operations team.

• Track and report against team and department level goals and deliverables, supporting metrics and progress readouts.

Requirements: 

• Experience working across mid-market People tech solutions, such as BambooHR, Paylocity, Lattice, etc.

• Customer support mindset with the ability to manage high pressure/emotional situations while maintaining empathy and professionalism. 

• Strong analytical skills and proficiency in using Excel and/or G-Sheets to drive insights and support the business in making informed decisions. 

• Understanding of compliance requirements across People-related fields, such as PII, compensation, leaves of absence, etc. and the ability to research and follow changes in the compliance landscape.

• Excellent communication and presentation skills (written and verbal) and the ability to convey complex ideas clearly and concisely.

• Demonstrated experience partnering across departments and teams on roadmap planning & execution; ability to identify priorities, multi-task, meet deadlines and change course quickly.

• 4-6 years of experience in the People Operations space.
  
  Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $150,000 - $170,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.