ISO Coordinator/CSR

Bridgestone HosePower, LLC is North America's Hydraulic and Industrial Hose Sales and Service Company. Headquartered in Orange Park, Florida we offer Counter Service, Mobile Hose Repair, and state of the art OEM Centers throughout the United States, Canada, and Mexico. Due to recent, as well as projected growth, we are seeking a motivated, outgoing CSR/ISO 9001 coordinator for our Houston, Texas branch location.

Responsibilities:

• Coordinate entire order process from time of order through delivery and shipping
• Works closely with HosePower field representatives and customers in communicating product availability
• Maintains appropriate freight costs by determining the most efficient carrier routing
• Minimize impact of customer service complaints and claims by reacting quickly and efficiently to resolve problem issues
• Understanding and interpreting product requirements and providing information to customers
• Assess competitors by analyzing and summarizing competitor information and trends.
• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing product information and explanations; preparing quotations
• Fills orders and communicates expected delivery date
• Checking customers buying history; suggesting related and new items and explaining features
• Answer phones and inquires
• Maintain ISO 9001 documents and Lead/Participate in internal and third-party audits
• Be the Creator/Keeper of monthly ISO metric reports

Qualifications:

• Experience in an industrial sales setting preferred
• Hose and fitting experience preferred
• Knowledge of ISO 9001 Quality systems
• Excellent telephone etiquette and problem-solving skills required
• Above average computer skills and ability to learn various systems, Microsoft suite experience
• Effective verbal and written communication skills
• Able to handle multiple tasks and respond to customers quickly and efficiently
• Mathematical computation skills

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person