Job details

Manager, Customer Success

iSpot.tv is looking for a Customer Success Manager with 5-10 years of experience in a client-facing role to provide strategic guidance and support across iSpot’s product suite. The ideal candidate should be proactive, highly organized, a critical thinker, and possess strong analytical and storytelling skills.

Skills

Strong communication skills
Analytical and critical thinking skills
Excellent organizational skills
Ability to develop strong customer relationships
Experience in advertising measurement/attribution preferred

Responsibilities

Evaluation and analysis of adoption of modules/services
Position new opportunities/products with client team
Manage contracting and the renewal process for your book of business
Engage with client team to understand GTM strategy & product marketing support
Develop and cultivate strong customer relationships
Extract data insights from the iSpot platform
Identify new product expansion and analytics services opportunities within your customer base

Education

Bachelor’s degree or equivalent

Benefits

Competitive compensation package with base salary, variable commission, and annual bonus targets
Eligibility to participate in iSpot’s equity plan to receive stock options
Hybrid and flexible workplace policy

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