HRTS PMO Analyst

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. 

The Role:

IT Concepts is looking for an experienced HRTS Program Management Office (PMO) Analyst to support the Sr. Program Manager of the Human Resources Transactional Services (HRTS) program that provides HR services for the US Agency for International Development (USAID). This role will provide critical administrative support for the operations of the 8 teams and 85 contractors that provide those services. It will also have hands-on program management reporting responsibilities and visibility into executive level management. This is a great opportunity for a candidate with project management experience and a desire to grow skills in organizational performance measurement, employee performance management, and business process improvement.

RESPONSIBILITIES:

Project Management

• Maintain ITC program management materials

• Compile project management reporting for the HRTS program.
• Coordinate ITC staffing for HRTS program-specific new seats and backfills.
• Work with HR and recruiting to identify internal and external candidates for HRTS positions.
• Work with HR and recruiting to list external seats and vet candidates.
• Assist in coordinating suitability and badging for new team members.
• Coordinate team / center onboarding.
• Work with HR and workstream coordinators to support ITC staff offboarding.

Team administration

• Serve as the first point of contact for team members’ requests by responding to common requests and escalating high priority items.
• Support travel / expense process for HRTS team members.
• Consolidate communications for team conflict management.
• Support team performance management activities by distributing feedback forms and consolidating received feedback.

Communications & Coordination

• Assist the Sr Program Manager and Project Manager in planning and developing content for all hands meetings.
• Send team outreach and other communications related to program and client policy.
• Support continuous performance improvement activities where needed.

Location – hybrid: occasional in-person support required.

REQUIREMENTS

• 3 – 5 years’ experience supporting internal or external clients with operations management or administrative support.
• Current project management certification strongly preferred.
• Experience developing briefings and communications for senior management.
• Understanding of process improvement principles.
• Understanding of operations and / or organizational performance measurement and reporting.
• Knowledge of project / program management software and solutions.
• Excellent verbal and written communication skills.
• Experience interacting directly with clients.

PREFERRED SKILLS

• Experience in project management reporting.
• Understanding of employee performance measurement and employee skill development principles.
• Experience communicating with project and program managers up to and including senior management.
• Bachelor’s degree or higher from an accredited institution.

CLEARANCE

• Must be able to obtain and maintain Tier 1 suitability / USAID Facility Access.

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The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.  

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