IT-Coordinator Team Lead USA

Description:

Lead function in a team (2-3,) for US based IT organization,handling all IT support aspects.
Coaching, supporting and leading his workgroup
Maintains close rapport with local IT management and executes duties timely, as assigned.
Ticketing of all service incidents, handling of incidents with second level support and IT management.
Installation, monitoring, management and support of HP workstations, Microsoft Windows 10, Microsoft Office 365 other software packages.
First level remote and in-person IT support for all US based staff
VoIP systems and phone support, including mobile device configuration and support.
Independent handling and troubleshooting of branch IT network equipment (Cisco) installations.
IT vendor selection, management and purchasing for IT equipment and structured cabling projects.
Detailed IT hardware inventory management.
Configuration and support of copier and printer equipment.
Training and IT onboarding of users onsite and via remote support (Microsoft Teams).
Performs other duties as required and assigned.

Requirements:

Approximately 2 years of experience in a hands-on helpdesk / IT support / service center environment.
Associate’s Degree in Computer Science/Information Technology or equivalent related work experience.
A+ and Network+ certifications preferred.
Solid, foundational know-how of IT and network technologies is required.
Excellent interpersonal skills in helpdesk, training and supporting users via remote access and telephone.
Fast learner, organized and agile in taking on new tasks & responsibilities.
Strong aptitude in diagnosing and resolving IT hardware and software issues.
Good understanding of Microsoft 365 products, able to maintain professional documentations and spreadsheets.
Available to work flexible schedules within a 40 hour work week, with option of hybrid work model.
Self-motivated, positive and proactive attitude.
Ability to accurately document projects and able to identify & recommend improvements.
Excellent communication skills and ability to work with cross functional teams.

Dachser Glassdoor Company Review

3.6

Dachser DE&I Review

No rating

CEO of Dachser

Bernhard Simon and Burkhard Eling

Approve of CEO

By Dachser

DACHSER is one of Europe's leading logistics providers. Intelligent logistics – what does this mean? It means that we draw on years of experience, state-of-the-art information technologies, and daily cooperation between large numbers of highly mot...

11 jobs

INDUSTRY

Shipping & Trucking

TEAM SIZE

10000+

LOCATION

Hybrid, based in Kempten (Allgäu), Germany

DATE POSTED

June 9, 2023