IT DESKSIDE SUPPORT TECHNICIAN 1ST SHIFT

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence. We invest in our people; they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.

East Penn is seeking a Deskside Support Technician to provide internal support to all end users. A Desktop Support Technician requires a mix of both technical and customer service skills and is passionate about technology and helping people.

• Handle Service Desk escalations through tickets.
• Follow up on outstanding requests and ensure timely resolution.
• Provide remote and on-site troubleshooting for hardware and software support.
• Document incidents with detailed break-fix steps and resolution in ticket tracking system.
• Create accounts and configure hardware as part of on-boarding process.
• Provide support to end users on a variety of issues ranging from hardware, software, network and account management.
• Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.
• Provides on-site technical support by performing installation, repair of workstations and related software/hardware.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Travel to client sites as needed to provide support.
• Other duties outlined by Information and Technology Management.

• Associates Degree in Computer Science and/or equivalent 3 years+ experience in working in a Windows environment
• Windows 7, Windows 10 and Citrix Environment
• PC hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS, Android)
• Possess Knowledge of Client PC connectivity
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Willingness to learn

• 6:00 a.m. – 3:00 p.m.
• 6:30 a.m. – 3:30 p.m.
• 7:00 a.m. – 4:00 p.m.
• 7:30 a.m. – 4:30 p.m.
• 8:00 a.m. – 5:00 p.m.

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities