IT Helpdesk Engineer (Santa Clara)

As an IT Helpdesk Engineer, you will be a key member of the IT team that will enable Datastax employees to be more productive by providing applications and tools to assist with their day-to-day work.

What you will do:

• 
  Deploy, maintain and troubleshoot laptops (Mac and PC), both remote and onsite.

• Performs various user account maintenance functions including setting up user profiles, managing password changes, account verifications and on/off-boarding activities (using OKTA and Google Workspace)

• Because of your expertise, youll document internal procedures and create a training and instruction manuals

• Develop skills and expertise with new technology, software and hardware in a dynamic environment.

• Review and operationalize requests to onboard new software types and vendors

• Interface with vendors and suppliers for license renewals and true-ups

• Review, develop, streamline, and document processes and policies related to software deployment and automation

• Will work 2-3 days a week from our corporate offices.

Your experience should include:

• Deep understanding of Okta administration, automation, and SAML/SSO

• Google Workspaces management

• Experience with MacOS, Windows, and Linux

• TCP/IP networking knowledge and troubleshooting

• Endpoint management platforms - Jamf Pro, Airwatch

• Wi-Fi (Cisco Meraki) management and troubleshooting

• Cloud Management (AWS, Azure, GCP)

• Familiar with communication tools like Zoom, WebEx, Slack and Teams

• Good communication and time management skills

Bonus:

• Palo Alto firewall management

• AWS, GCP, and Azure user management experience

• Experience with scripting languages such as bash, powershell, python, etc.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.