IT Product Operations Manager

Job Description:

• Leads peers and cross functional stakeholders to ensure a high performing product management function by focusing on performance metrics, business processes, and standards of excellence.
• Builds scalable processes, provides governance, and executes change management for key product management activities:
  • Annual budgeting and performance tracking
  • Product roadmap creation and delivery
  • Pricing reviews and updates
  • Technical design review process
  • Defines and drives quoting best practices for SKUs and solution ordering
• Completes deep dives into product performance results and recommends actions to influence trends; Supports product business case efforts
• Identifies problems and builds process and/or initiatives to resolve
• Leads cross functional strategic initiatives as needed
• Represents the product team in stakeholder and executive reviews

• The ability to develop and drive cross functional initiatives
• Financial acumen and experience with product models
• Highly analytical with the ability to manipulate large amounts of data into concise stories and actions
• Ability to influence stakeholders and motivate teams to take action, driving projects to completion
• Exceptional communication skills with leadership, peers, and cross functional teams
• Consistent on-time delivery of projects; Track record of defining process and managing multiple priorities simultaneously

• 3+ years experience in a Product Management/Business Ops/Product Ops role
• Demonstrated business acumen and project management skills

• Experience at a data center, cloud, or managed services provider
• P&L experience
• Experience with Agile/SaFe and roadmaping software

• Ability to sit for extended periods of time
• Moderate or advanced keyboard usage
• Travel 30% of the time

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Unlimited Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion.

Base Pay Range: Annualized salary range offered for this position is estimated to be $112,000 - $133,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay: Discretionary annual bonus, based on personal and company performance.

EEO Statement: Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position has the following safety hazards:

• Ergonomics
• Driving (must possess valid driver’s license and insurance)

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