IT Service Desk Rep Level II - job 1 of 2
We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Rep Level II in our Milwaukee, Wisconsin location. This Vacancy is 1st shift, and includes weekends (7a-3p).
Job Summary
The principle duties of the IT Service Desk Rep Level II, include; coordinating, documenting, assessing issue symptoms, troubleshooting and resolving or escalating second tier issues with hardware, software and user service requests.
Job Responsibilities
The IT Service Desk Rep Level II, also provides and maintains documentation of related information for those issues and requests. Further duties of this occupation include the troubleshooting, maintenance and installation of workstations and peripherals as well as consultation on and recommendation of such devices.
Work closely with other Service Desk representatives, selected vendors (i.e. Sentinel), and other IT support groups to insure timely and accurate resolution of client requirements.
Minimum Experience Required
Applicant must have an associate degree in computer science
OR
Equivalent education in computer science.
End Date: 08/11/2023
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy ...
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