A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
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This is a Site administrator role reporting to the EUC Manager for the region. The role will involve the day-to-site support of staff in the Northridge office.
Your Team
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Individual Contributor, Providing support to the local & remote users.
What You Will Do
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Ensure desktop support internal processes and procedure are adhered to Manage incidents/ service requests assigned to them until resolution/execution.
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Provide support to local and remote users.
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Handle end user escalation effectively and involve EUC Manager accordingly.
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Route/assign tickets to appropriate support group if necessary, identifying and escalating high priority, high severity issues.
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Updating pending tickets with timely, precise, and accurate updates.
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Following up with end users or support groups, if necessary, for closure of pending tickets.
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Creating and uploading knowledge base articles.
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Provide support to internal projects and ensure all assigned projects deliverables are completed.
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Understanding Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling and patching.
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Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping.
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Hands and feet support for Network, Security, Server (Windows and Linux), and Unified Communications towers.
What You Need
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5 years plus experience in and IT support role
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Understand requirements on the vision and roadmap on End user space
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Ability to design, deploy and manage end user computing environment.
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Good experience in core End User services domain
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Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting
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Knowledge of Office applications, MS M365, security clients, patch management, etc.
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Experience and knowledge in various methodologies and models for end user services delivery.
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Awareness and experience in practice development initiatives
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Must have sound troubleshooting knowledge of Operating systems (MS Windows 10 and 11, Linux, MAC OS)
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Strong communication skills, both verbal and written in English
What is Nice to Have
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Work well in team environments and be self-motivated/self-starting.
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Strong listening skills and ability to innovate and brainstorm around business ideas and needs.
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Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven.
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Able to derive results in an ambiguous setting and accomplish results in line with business needs.
What Makes You Eligible
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This role is a full-time role in the Northridge office location.
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Successfully complete a background investigation and drug screen as a condition of employment.
What We Offer
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The standard base salary range for this position is $75,000 – $85,000/Year.
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Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.).
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We have extensive training opportunities through our own HARMAN University.
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Competitive wellness benefits.
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Tuition Reimbursement.
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An inclusive and diverse work environment that fosters and encourages professional and personal development.
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (
www.harman.com
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