At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying.
Klaviyo's global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.
The IT Searchbar team — "Searchbar" is our end-user support team — is responsible for providing day-to-day tactical support to Klaviyos. This includes assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base.
About the role
As an IT Specialist I, you'll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills. You'll also assist with light project work and inventory management. You'll have support when you need it, working closely with the IT Systems team to escalate issues as necessary, all under the leadership of the IT Searchbar Manager.
How you'll have an impact
What we're looking for
Nice to have
Get to Know Klaviyo
Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.
If you are a Colorado resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here. Additional information regarding benefits can be found here.
Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.
Klaviyo is a global technology company committed to providing a marketing automation platform, used primarily for email marketing and SMS marketing by approximately 143,000 e-commerce merchants.
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