IT Specialist

About the Role:

We have an exciting new opportunity for an IT Specialist at our office in Israel. As an ideal candidate, you have first-hand experience working in a highly visible role, assisting our remote and executive teams. Deep knowledge of IT & Help Desk processes, remote communications (Zoom, Google Meet, A/V conference rooms, virtual events), office networking, and experience with implementing IT, and user management tools. You are excellent at understanding, teaching, and solving problems and constantly seek improvement based on feedback.

You will help build and scale our internal IT and helpdesk infrastructures, with an ability to leverage your knowledge to recommend products and operational improvements.

This position will be located in the Tel-Aviv office.

Responsibilities:

• Assist with company's transition towards better onboarding/offboarding and device management - MDM & SSO integrations and management (macOS, iOS & Android)
• Technical expertise with Fortinet networking equipment (planning, implementing, & maintaining)
• Experience with cloud applications
• Work with IT/Helpdesk vendors efficiently
• Assist with employees onboarding & offboarding processes
• Process documentation & technical documentation is crucial for this role.
• Familiarity with scripting, understanding scripts, and implementing automation
• Assist with A/V needs for conference rooms, company webinars, interviews, company events, etc
• Provide comprehensive support to employees' hardware and software needs by assessing, monitoring, and handling our employee requests.
• Ability to effectively troubleshoot, solve issues, and automate IT/Helpdesk needs
• Follow and develop best practices for implementations and maintenance
• Update & maintain inventory of all equipment, software, and licensed users.
• Reports to, and works with, the IT Manager

Qualifications:

• Familiarity and prior experience with MDM (mostly Apple, Android devices) & SSO system implementation and management - A must
• Google Workspace certifications, networking certifications, project management certifications - Big advantage
• Experience working with executive & remote teams
• Minimum of 4-8 years of Helpdesk & IT support experience with multiple platforms
• Excellent planning, project management, and problem-solving skills, along with superior communication and interpersonal abilities
• You have strong collaboration skills and experience working with cross-functional teams
• Data-driven decision-maker
• Ability to effectively assist remote employees
• Fluent in English