IT Support Associate

We're Hiring.

Ubiquity is looking for an IT Support Associate for our site in Omaha, NE who can work the night shift and during weekends. IT Support Associates are responsible for providing user-facing support in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible for supporting engineering teams with setting up and troubleshooting systems on the ground.

They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible for setting up new equipment and support engineering teams in setting up/maintaining equipment on-site.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Responsibilities

• Should be able to handle basic and routine IT Support tasks.
• Should efficiently diagnose and troubleshoot technical issues reported
• Should be able to provide first level of basic support on software and hardware
• Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

Qualifications and requirements

• 1+ year of experience in a similar role providing technical IT support, preferred
• Ongoing or completed studies in Computer Science, Systems Engineering, a plus.
• Effective communication - Intermediate to Advance English is a must due to the need of
• coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Working on-site is a must
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.
• Willing to work night shift and during weekends.

The Perks.

• Life Insurance Benefits
• Medical, Dental, and Vision Benefits
• Paid Time Off
• Retirement Benefits

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Night shift
• Weekdays
• Weekend availability

Ability to commute/relocate:

• Omaha, NE 68164: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work the night shift including weekends?

Experience:

• Help desk/IT support: 1 year (Required)

Work Location: In person