IT Support Coordinator

Job Description:

About Brown

Brown University offers a flexible work/life balance; summer hours, paid winter break and a comprehensive Benefits package including time off, annual paid holidays; benefits offerings including health, dental, vision, tuition assistance, retirement, wellness, employee discounts and more. To learn about Brown University’s benefits, visit the for further information.

About ICERM

The Institute for Computational and Experimental Research in Mathematics (ICERM) is one of six national mathematical sciences institutes predominately funded by the National Science Foundation. Each year we bring together approximately 1,000 researchers from around the globe to collaborate on challenging topics within and around the computational domain. ICERM is a dynamic, active environment supported and managed by 14 full time professional staff and 9 directors. ICERM is one of several math institutes funded by the National Science Foundation (NSF). Launched at Brown University in 2010, the institute’s funding has been renewed by the NSF through 2025. Prior to that date the institute will request renewal for another 5-year grant. This stable cycle of repeat funding in 5-year increments is the typical model for successful NSF-funded math institutes.

About the opportunity

Reporting to the Senior Systems Administrator, the IT Support Coordinator serves as the primary technical liaison for ICERM’s mathematical sciences researchers who attend the Institute’s 25-30 scientific conferences and events annually. The position will provide first- and second-level support and problem resolution for technical issues such as wireless connectivity and printing, and general desktop computing support. This role will manage the hardware resources for ICERM participants and staff including the ICERM equipment loaner program offered to participants. They will be responsible for the provisioning and maintenance of applications and data as well as maintaining the physical inventory.

The IT Support Coordinator will also provide Audio-Visual (AV) support for all Institute workshops and events, whether scheduled in-person, hybrid, or virtually. This work will include interfacing with 150 or more participants per event to enable their interaction with ICERM’s various technology resources. The IT Support Coordinator will monitor and actively control the lecture capture system and Zoom meetings for quality and troubleshoot issues as they arise.

Education and Experience

Bachelor’s degree or an equivalent combination of education and experience

Job Competencies

Required:

Preferred:

Background Checks: Criminal and Education Verification

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Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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EEO Statement:

Brown University is an E-Verify Employer.

As an , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.