IT Support Specialist (Costa Rica)

Working at Thoropass

Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically, without ego. Thoropass makes it as easy to do the right thing as it is to check a box.

What We Do

At Thoropass, we’re compliance experts, so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit every year with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors, and partner ecosystem to get and stay compliant over the lifetime of their business. We offer SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and other InfoSec and privacy frameworks.

We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and we’re poised for continued break-out growth in 2023 and beyond.

About the Job

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate will provide technical support for our employees and ensure the smooth operation of our computer systems and networks. You will provide technical support to our 200 employees, including resolving IT tickets, setting up new systems, recommending hardware, installing new systems, and troubleshooting technical problems.

What you’ll do:

• Manage user accounts and permissions
• Troubleshoot and resolve hardware and software issues for our employees
• Assist with the implementation of new IT initiatives and projects
• Manage and maintain our computer systems and networks, including cloud-based software, on-site networking, and video conferencing solutions
• Set up and configure new hardware and software for employees
• Conduct regular system and security audits
• Maintain inventory of hardware and software assets
• Stay up to date with emerging trends and technologies in IT support
• Ensure compliance with security protocols and procedures
• Create and maintain support documentation

Skills and Competencies:

• Strong technical knowledge of computer systems and networks
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail and ability to manage multiple tasks simultaneously

Qualifications:

• Associate’s degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in IT support 
• Relevant IT certifications, such as CompTIA A+, Network+, or equivalent
• Experience with Rippling is highly preferred
• Proficient in MacOS, Windows, Google Workspace, Slack, Zoom, Jira, and other collaborative work tools
• Demonstrated familiarity with networking solutions, including enterprise wireless product deployment
• Experience with MDM, understanding endpoint hardening and security tools/programs also a plus
• Previous startup experience preferred

Compensation

• Competitive base salary
• Exceptional private healthcare
• Early equity in a fast-growing company
• Remote work-from-home model
• Unlimited PTO
• Home office equipment
• Monthly wellness and home Wi-Fi stipend

#remote

Equal Opportunity

Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.