IT Support Specialist (ISA 05)

Overview:Seeking a highly motivated, secret cleared IT Support Technician in support of an organization located at Hanscom AFB, MA to provide ITIL based, quality, timely and meaningful IT service delivery in support users on both unclassified and classified systems.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!
Responsibilities:Responsibilities:

• *

Information Systems Security Officer (ISSO) Duties:*

• Develop, implement, oversee, and maintain customer organization IA program that identifies IA requirements, personnel, processes, and procedures.
• Receive training and certification to DoD baseline requirements at IA Management Level I. Completes and maintains required IA Workforce Management training according to Air Force Information Assurance Certification Implementation Plan (will become AFSSI 8570).
• Supervise the customer organization’s IA program.
• Implement and enforce all Air Force IA policies and procedures using the guidance within this instruction and applicable specialized IA publications.
• Assist the wing IA office (66 ABG/SCXS) ensuring AFLCMC/HB is compliant in meeting its duties and responsibilities.
• Ensures all users have the requisite security clearances, supervisory need-to-know authorization, and are aware of their IA responsibilities (via IA training) before being granted access to Air Force ISs according to AFSSI 8522.
• Ensure all users receive IA refresher training on an annual basis.
• Develop and maintain Certification and Accreditation (C&A) documentation for customer organization systems.

• Unit Software License Management (USLM) Duties:
• Ensure customer organization compliance with national, Air Force, and local policies and regulation for software license management.
• Coordinate with the Base Software License Manager (BSLM), Client Service Technicians (CSTs), users, and/or purchasers for customer organization software purchase, installation, inventory, and reuse/disposal.
• Ensure all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory.
• Perform an annual inventory of all software licenses and cross check with installed software on customer organization systems.
• Ensure customer organization personnel are trained on software license management.

• *

COMSEC Responsible Officer (CRO)/Secure Voice Responsible Officer (SVRO) Duties:*

• Perform CRO/SVRO duties for the supported organization in accordance with AFI 33-201V2.
• Comply with policy and direction of the base COMSEC manager.
• Control and account for all organizational COMSEC accountable equipment.
• Provide immediate notification of COMSEC deviations to the base COMSEC manager.
• Develop and maintain an organizational COMSEC OI and Emergency Action Plan.
• Properly destroys COMSEC aids as required.
• Promptly correct all deficiencies identified during the semi-annual SAVs or IAAP inspection.

• *

Video Teleconferencing (VTC) Support:*

• Operate VTC systems, to include assisting with scheduling and establishing call sessions.
• Coordinate with the Organizational Communications Security (COMSEC) personnel and the Defense Information Systems Agency (DISA) to provide support capable of conducting video teleconferencing sessions in an Unclassified or a Classified SECRET mode of operation using the Global Video Services (GVS) network.
• Provide first level of technical support for problems or systems outages.
• Assist with escalation to tier 2 level support (warrantee or service call repairs).
• Develop and maintain C&A documentation.
• Provide basic operations orientation and training for customer organization personnel so they can independently establish VTC sessions.
• Ensure IT is operated, used, maintained, and disposed of properly and in accordance with the IT’s security C&A documentation as prescribed by AFI 33-210.
• Ensure proper CM procedures are followed. Prior to implementation and contingent upon necessary approval, according to this instruction and AFI 33-210, coordinate any changes or modifications to hardware, software, or firmware with the wing IA office (66 ABG/SCXS) and system-level IAM or IAO.
• Report IA incidents or vulnerabilities to the wing IA office (66 ABG/SCXS).
• Implement and maintain required IA (COMSEC, COMPUSEC and EMSEC) countermeasures.

• Telephone Control Officer (TCO) Duties:
• Serve as the main point of contact for obtaining telephone services and maintaining accurate telephone line/circuit inventories within the supported organization’s Cost Control Center (CCC).
• Review monthly CCC bill for accuracy and appropriate charges.
• Prepare, review and submit telephone service requests (TSR) for installation, removal, modification, and relocation of telephone services.
• Maintain control of all CCC account lines, circuits and equipment.
• Perform and submit annual inventory of installed voice system equipment, items, and services to the base UC Systems Manager.
• Ensure unused telephone equipment is identified and returned to the property custodian.
• Ensure that privately owned equipment is not connected to the base telephone system.
• Prepare MICT Communicators for government approval and validation when required.

• IT Consulting, Advice and Liaison:

• Assess customer organization requirements and current use of IT services.
• Develop IT services requirements documents.
• Assist with processing and execution of IT services requirements documents.

Qualifications:SKILLS:

• Windows Desktop Operating Systems (Windows 10)
• Working knowledge of Microsoft Active Directory
• Microsoft Office Products (O365/2016) Teams, Skype for Business, Outlook
• Ability to resolve issues quickly and efficiently to comply with metric requirements
• Proficient with computer, network and server hardware
• Strong troubleshooting skills on both hardware and software
• Leadership skills
• Strong customer service skills
• Strong written and verbal communication skills
• Self-motivated to work on behalf of the customer, the contract and section performance
• Ability to work in a team environment
• Show a penchant to stay up to date with evolving processes and procedures for regular troubleshooting and repairs

*
SMS is an Equal Opportunity Employer.*