IT Support Specialist

New York, New York

DESCRIPTION 

At quip, we design and deliver delightful products and services that keep your mouth healthy. 

The ideal candidate will ensure that our technical operations and processes are top-notch as we tackle our mission to improve oral care for everyone. You will work closely with the Information Technology Manager as a member of the Operations team to ensure the technical infrastructure, equipment, and services meet company standards and allow for a productive environment. This role reports to the Information Technology Manager.

Base Salary: $65-75k

This range represents anticipated base salary range for this position, in addition to competitive benefits and equity (as applicable). We carefully assess and consider several factors with each candidate, including location, role-related knowledge, experience and skills. Compensation may vary based on these considerations.

Responsibilities

• Conduct break/fix troubleshooting for office-based and remote staff members (Tier 1/Tier 2 Help Desk)
• Diagnose and resolve local network infrastructure issues (Routers, switches, wireless access points, etc)
• Manage hardware inventory and provisioning new workstations as required
• Following established onboarding/offboarding procedures for new hires and departing employees
• Document support actions in a JIRA-based ticketing system
• Engage external/SaaS vendors to escalate product support as required
• Train users in the use of approved technology solutions
• Identify opportunities to improve and update software and systems

Requirements

• 1-3 years working experience in a user-facing technical support role (Help Desk, Desktop Support, etc.)
• An Associate/Bachelor’s Degree or equivalent professional certification in a related field (Information Technology, Information Systems, Computer Science, etc)
• Strong understanding of computer hardware, software, & cloud/SaaS technologies
• Familiarity with performing upgrades and repairs of physical hardware (RAM, hard drive replacement, etc)
• Familiarity with IP networking technologies and troubleshooting techniques
• Ability to work independently with strong attention to detail
• Excellent customer service and interpersonal communication skills
• Ability to support and troubleshoot issues with Microsoft Windows and Apple macOS workstations, mobile devices, and web-based SaaS services
• Ability to reasonably travel to our Brooklyn, NYC based office as needed (hybrid position)
• Experience with Google Workspace and Microsoft 365/Azure platforms
• Ability to lift 20+ lbs
• Bonus: A+/Net+/Security+ or equivalent certifications
• Bonus: Experience with endpoint management/MDM technologies (InTune, JAMF, etc)
• Bonus: Familiarity with HIPAA/HiTECH/GDPR compliant regulations and procedures

BENEFITS

• You'll be working in a high energy, fast-paced environment helping us make oral care simple and effective!
• An office located in the heart of DUMBO with breathtaking views of Manhattan Bridge
• Competitive medical benefits, quip covers 95% of medical coverage for employees, starting your first day of employment.
• Free dental benefits as part of quip's Dental Program (NYC Residents)
• Pre-Tax Commuter Benefits (~30% savings)
• Dependent care FSA
• Entire quip product line, refill plan, and employee discount
• $400 incentivized gym reimbursement through our insurance
• Open Vacation Policy
• Computer and supplies provided
• Employee Assistance Program, including mental health resources
• Fully-stocked kitchen with kombucha, cold brew, and beer on tap
• Fun and inclusive culture! We offer People Resource Groups including quip Pride and quip Womxn’s Network and Interest Groups like quip Book Club.
• Team and company happy hours
• quip Swag
• Employee Referral Bonus Program
• Competitive paid parental leave policy
• Pet-friendly office
• Sequoia Smartspend, offering discounts on things like travel, car rentals, cell phone plans, home goods, pet insurance, and more.
• High potential for growth in a start-up atmosphere

About quip

quip is a modern oral health company launched in 2015 that provides thoughtfully designed personal oral care products and professional dental care services through a digital platform that makes oral care more simple, accessible, and enjoyable. The current personal care offerings include a wide selection of American Dental Association accepted (ADA seal) adult and kid electric toothbrushes, smart brushes, refillable floss pick and string, refillable mouthwash and gum, all kept fresh with a refill delivery service. quip’s professional platform, which is behind quip Aligners and quipcare, is part of the company's future vision to connect personal care, oral health monitoring and professional care in one digital oral care companion app that helps access and manage all your oral care needs and guide and incentivize good oral health habits.

quip is committed to promoting equality, inclusion, and diversity beyond your brushing routine. We believe our company is better equipped to care for every mouth when we listen to fresh perspectives from every voice, and in doing so, we build an equal-opportunity team of the brightest minds (and mouths)—regardless of race, gender, age, religion, sexual orientation, identity, or any other trait that makes you you. By celebrating and supporting our differences, we will thrive in our mission to improve oral health for all.