POSITION OVERVIEW

We are looking for a motivated, customer-focused, tech-loving individual to join our fast-growing IT organization. Being part of the EUS team at Oportun means more than just closing tickets, it means you have a drive to learn and help your team members get the most out of our cutting-edge solutions and tools that enable them to deliver awesome results for our customers. Based out of our headquarters in San Carlos, you will play a critical role in supporting cloud and desktop software, troubleshooting conference rooms, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, resolving printer issues, or any number of other issues a fast growing FinTech company can throw at you. You'll also be responsible for sharing your technical knowledge with your teammates and the users you support by creating or updating existing documentation, setting up new hires on their first day, and pointing people to the right teams to ensure they get the right answers. In addition to providing expert technical support, you'll work to ensure everything we do is rooted in ourThree C's of Care, Collaboration, and Communication. We're looking for someone with the drive to innovate and help the team think outside traditional IT Support models. You'll need to be comfortable working as part of a distributed team and communicating with technical and non-technical users. This position will require some after-hours or weekend coverage.

RESPONSIBILITIES

• Proven ability to work independently with minimal supervision.
• Strategic thinker that wants to solve problems not band aid them.
• Ability to learn new technologies quickly and with minimal guidance.
• Ability to assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either remotely or onsite.
• Uses remote control tools (Kaseya) to help troubleshoot and resolve issues.
• Experience configuring and deploying new systems using various MDM platforms (Intune, Tanium, Jamf)
• Understand network fundamentals.
• Analyze current equipment and give recommendations on replacing hardware as necessary.
• Constantly monitor individual queue and prioritize accordingly to meet SLA.
• Work with vendors to resolve issues in a timely manner.
• Assist IT Client Management team with app/update testing.

REQUIREMENTS

• 2+ years of Information Technology experience
• Knowledge of Windows/Mac OS, including strong Wi-Fi and network connectivity.
• Strong communication and technical documentation skills
• Solid working knowledge of both OKTA & Microsoft Office 365
• Experience with various MDM platforms
• Maintain inventory and perform inventory audits.

Preferred Skills/Experience

• Experience operating in a regulated environment; financial services experience preferred.
• VPN (ZScaler) knowledge/experience preferred.
• Videoconferencing technology support experience, particularly Zoom, preferred.
• AS in Computer Science or equivalent work experience

The US hourly salary range for this full-time position is $27.79 - $41.68.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.

Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits.