IT Support Specialist, Pacific Time Zone

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

This is a fully remote role, we will consider applicants based in North America. Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about technology and data security. If our words have struck the right chord with you and you are up for another challenging yet exciting career opportunity, we would certainly like to meet you! Our technology team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry.

The ideal candidate will live in either the Eastern or Pacific Time Zones and be 100% available during their respective core working hours of 9AM until 6PM. Depending on the particular support situation, there will at times be work needed outside of the core working hours for this position, including mornings, evenings and weekends. You need to work with a large geographically dispersed team consisting of people possessing a broad understanding of and comfort with technology. This role may require the ability to travel. For this reason, a valid passport will be mandatory.

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.