Job details

IT Support Technician

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking an IT Helpdesk Technician to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2’s high standards.

A Typical Day:

Provide excellent first contact customer service to our internal customers
Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction
Setup new employee offices and assist with on-boarding of new Q2 employees
Image, configure, test, and distribute workstations to employees
Coordinate escalation and resolution of complex issues with the appropriate IT teams
Help to maintain a positive and professional work environment
Assign appropriate permissions to users in Active Directory
Perform regular file archival and data migrations as necessary
Collaboratively document, develop, and contribute to Helpdesk continual service improvement
Maintain inventory of all corporate assets issued to employees
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Participate in rotating on-call shifts approximately once per month
Provide support for key IT projects
Perform responsibilities within established SOX and security compliance requirements

Bring Your Passion, Do What You Love. Here's What We're Looking For:

Typically requires Bachelor’s Degree in Information Systems, Computer Science, Engineering or related field and 5+ years of technical experience in an IT organization
Ability to work individually, as a team, and cross-functionally to resolve complex issues
Strong customer service, written, and oral communication skills
Experience with Active Directory
Experience with Office 365 administrative tasks
Experience supporting both Windows and MacOS workstations
Experience providing effective hardware and software IT support to in-office and remote users
Experience with Identity Management tools – (Okta experience a plus)
Experience with Mobile Device Management tools - (Jamf and Intune experience a plus)
Experience with an IT ticketing system (Remedy, ServiceNow, Salesforce, etc.)
Experience with A/V and collaboration tools
Excel skills a plus

#LI-DM1

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid & Remote Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Generous Retirement Benefit Plans, including a company-matching HSA program.
Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click

here

to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our

Q2 Community page

. Q2 supports dozens of wide-reaching organizations, such as the

African American Leadership Institute

Ladders for Leaders

, and

The Trevor Project

, promoting diversity and success in leadership and technology. Other deserving beneficiaries include

Resource Center

helping LGBTQ communities,

JDRF

, and

Homes for our Troops

, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

By Q2 Software

We’re stronger together. Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. For us, community means the regions our customers call home, the cities we work in, and our global employee community. ...

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INDUSTRY

Investment & Asset Management

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Austin, TX

DATE POSTED

July 3, 2023