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Job details

IT Trainer

Nashville, Tennessee

Job Description

Pillsbury Winthrop Shaw Pittman LLP is seeking an IT Trainer in our Nashville office. This person will provide technology training services and support to the Pillsbury offices from the firm’s Nashville Operations Center. The Operations Center training model primarily utilizes a remote training approach and associated tools though formal classroom, and one-on-one methods are also key. Participate in the full range of training activities, including needs analysis, development of course curricula, training materials and delivery of training. Assist in the testing and evaluation of new software as required and serve as a training resource to the various groups and departments within the Firm. The candidate will also work closely with the local Technical Support team, providing end-user desktop support when necessary. Be responsible for periodic visits to assigned offices providing follow-up and next level training working with local Office Administrators and teams. Depending on the assigned offices, the shift will be Monday – Friday, 9:00 am – 6:00 pm or 10:00 am – 7:00 pm, Central time.

Representative Key Responsibilities

Provide training on various computer programs to all employees of the Firm. Much of the user training is conducted via remote sessions but also includes classroom and one-on-one sessions in all the firm’s offices.
Develop training manuals, quick reference materials and eLearning videos in accordance with IT/Training Group standards.
Post training content to the online learning center and ensure content is kept up to date.
Assist with testing and evaluation of new software.
Assist with troubleshooting and support of the firm’s software programs.
Assume primary training responsibility for designated offices and provide backup for other trainers in their assigned offices as needed.
Assist local technical support team with end-user issues as needed.
Respond to and address office and user training requests.
Work with the Training Manager and team to continually assess and refine New Hire training and provide follow-up for new hires within their own training region.
Solicit student evaluations upon completion of training.
Maintain strong technical and training knowledge and skills and stay abreast of the industry.
Use the firm’s ticketing system to create and respond to escalated training tickets.
Attend weekly trainers’ meeting.
Participate in professional training groups/events.
Travel to the firm’s offices as needed for new hire training and project rollout training and support.
Travel to assigned offices 2 – 3 times per year coordinating follow-up and advanced training content with the local Office Administrator and Human Resources team.

Required Education, Knowledge and Experience

Minimum two years’ experience as a technical trainer, legal environment experience preferred.
Strong knowledge of Windows-based systems, Microsoft Office, a third-party document management system, and common ancillary legal software tools.
Experience preparing online training and print documentation.
Ability to learn legal industry software.
Excellent presentation skills.
Bachelor’s degree preferred.
Required Skills and Abilities
Outstanding written and oral communication skills.
Strong interpersonal skills combined with a professional demeanor.
Ability to communicate clearly and easily with people at all levels within the firm.
Deep technical knowledge and technical problem-solving skills at an advanced level.
Excellent platform skills.
Understanding of adult learning principles and the ability to adjust instructional methods to best meet the needs of the students.
Patience, commitment to quality, enthusiasm and reliability.
Ability to adapt to change.
Self-motivated, organized and detail oriented.
Ability to work well independently and as part of a team to meet goals and deadlines.
Ability to thrive in a fast-paced environment and work under pressure.
Physical Requirements of the Position
May occasionally need to lift/move a computer or monitor.
May occasionally need to crawl under tables or desks to access power outlets.
Should be able to read text on various size computer monitors and mobile devices.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at

PillsburyWorkday@pillsburylaw.com

Pillsbury Winthrop Shaw Pittman Glassdoor Company Review

4.3

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CEO of Pillsbury Winthrop Shaw Pittman

David T. Dekker

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By Pillsbury Winthrop Shaw Pittman

Pillsbury Winthrop Shaw Pittman LLP is an international law firm with a particular focus on the technology & media, energy, financial, and real estate & construction sectors. Recognized as one of the most innovative law firms by Financial Times an...

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INDUSTRY

Legal

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in New York, NY

DATE POSTED

August 5, 2023