Job details

IT Walk-Up Logistics Technician

Company Overview:

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview:

Milestone is looking for a technician to work with our logistics team. A bright, driven, and enthusiastic individual with experience in supporting both Windows and Mac environments. Someone who can communicate positively while resolving complex technical issues effectively and efficiently. We want people for whom going “over and above” is second nature, who value the people behind the problems, and for whom technology is their passion.

This position will primarily be in an office environment. The position entails; shipping and receiving, deployment of IT related materials, inventory management, and white glove customer service. This person will primarily support the deployment team, though will also be cross trained in other department responsibilities as needed and able.

How You Will Make An Impact:

Provide white-glove concierge level customer experience supporting internal employees face to-face, via chat and over the phone
Update your users constantly to keep them in the loop with the status of their incidents, requests or problems
Educate users on basic functions and new technologies that will help streamline their workflow
Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
Support users on applications and tools within the environment including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber), Mac and Windows OS
Apply critical thinking to assist with both simple and complex user requests, document the interaction with the user, and follow-up with the user to confirm
Provide walkup support during normal business hours, Mon-Fri
Receive and process equipment from supplier sites; deliver those shipments to stock rooms and local help desks
Complete data entry in inventory management systems and verifying accuracy of requests; matching quantities and types
Prepare shipments including creation of labels, removing any invalid stickers, and organizing packaging to ensure safe delivery of materials
Take part in inventory counts
Conduct deployment services, encompassing desk setup and desk side support
Restock and troubleshoot IT accessory vending machines around the office(s)

What You Will Need To Succeed:

HS Diploma or GED
2+ years in an IT helpdesk or related role
1+ year general work experience in a detail-oriented, customer focused role
Technical Skills
- Strong understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality
- Experience troubleshooting Virtual Private Network and certification issues
- Working knowledge of Active Directory and basic AD administration
- Working knowledge of video collaboration tools (Zoom)
- Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X Yosemite and El Capitan, respectively
- Experience with RSA tokens and Citrix environments
- Familiarity with any ticketing system
Soft Skills
- A strong sense of urgency
- Exceptional professionalism and customer service
- Excellent task and time management
- Clear verbal and written communication skills combined with relentless follow up
- Strong organizational skills and attention to detail
- Ability to follow proper escalation paths
- Comfortable working independently towards team goals

Preferred Qualifications:

2+ years' experience in Logistics, Supply Chain, Warehouse or related field
Familiarity with inventory management tools
Available to work 40 hours/5 days per week with offset hours

Ability to move/lift at least 25 lbs

Compensation:

The estimated pay range for this position is USD $24.00/Hr - USD $28.00/Hr and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion:

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

Job description is subject to change.

By Milestone Technologies

Milestone's mission is to revolutionize the way IT is deployed and supported worldwide. We aim to be a trusted partner and resource for our clients by creating and executing against a strategy that directly addresses critical business, financial, ...

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INDUSTRY

Information Technology Support Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Fremont, CA

DATE POSTED

June 10, 2023