Billing Specialist (Temporary)

As a Billing Specialist at iTel, your main responsibilities include performing financial tasks like customer account setup, handling monthly billing cycles, and assisting with collections. You'll also manage customer inquiries, aid in subscription management through Netsuite, and ensure timely payment processing, all while maintaining accurate records and facilitating account reconciliations.

To qualify for the Billing Specialist position at iTel, candidates must possess a post-secondary education in Accounting or a related field, along with a minimum of three years of relevant experience. Proficiency in G-suite and Microsoft Office, particularly Excel and Word, along with strong communication skills and attention to detail, are also essential for success in this role.

While previous experience with Netsuite is not mandatory for the Billing Specialist role at iTel, it is considered an asset. Familiarity with this platform can help streamline your workload as you assist in managing customer subscriptions and perform billing operations effectively.

At iTel, the remote work culture is designed to foster collaboration and communication among team members, regardless of their location in Canada. The company proudly supports a virtual office environment, leveraging innovative tools to ensure you can thrive in a close-knit, team-oriented culture while performing your Billing Specialist tasks.

Yes, the ideal Billing Specialist at iTel would benefit greatly from strong analytical and critical thinking skills, the ability to multi-task and prioritize effectively, and a can-do attitude. Being able to maintain confidentiality, build relationships, and adapt in a fast-paced environment are also key traits that lead to success in this job.

When answering this question, provide a detailed overview of your prior roles focusing on specific tasks related to billing. Highlight your experience with account reconciliations, payments processing, and customer service tasks to demonstrate your suitability for the Billing Specialist role at iTel.

To effectively convey your ability to prioritize, share your method for organizing tasks, such as using digital tools or lists. Discuss your strategies for meeting deadlines while ensuring accuracy in billing processes.

In your response, explain your approach to resolving issues with empathy and professionalism. Detail how you would verify the invoice, communicate with the customer to clarify the problem, and provide a timely solution.

Your answer should reflect a strategic thought process where you consider factors such as efficiency, accuracy, and customer experience. Discuss how you would evaluate existing processes and identify areas for improvement.

Discuss the importance of attention to detail and the methods you use to double-check your work, such as maintaining meticulous records and using software tools to track payments accurately.

Provide examples of how you've utilized G-suite and Excel in your past roles, such as tracking accounts, creating invoices, and reporting financial data to suggest your comfort with these tools.

Explain your strategies for maintaining effective communication and collaboration while working remotely. Mention how you use virtual tools to stay connected with the team and share updates.

Share a specific instance where you identified a problem within a billing process and implemented a solution. Discuss the positive outcomes that resulted from your effort.

Your response should show that you've done your research. Discuss how understanding iTel's services will help you serve customers better and clarify invoices related to those services.

Articulate your belief in the importance of customer service, accuracy, or reliability. Provide reasons why you think this quality is essential for the success of a Billing Specialist at iTel.