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IT/OT Engineer, Remote Support
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
You will work with customers to resolve their application and product issues, which will allow the customer to maintain their automation system. You will join our Vizualization Software team where you will work with leading FactoryTalk OperationSuite software designed to deliver contextual, role-based information helping decision-making to improve systems or processes across plant operation. You will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees. You will report to the Supervisor, Remote Support and will be fully remote, working anywhere in the United States.
Your Responsibilities:
- Provide technical support for the FactoryTalk OperationSuite of products with a concentration on ThinManager
- Support internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers
- Support by telephone, email or technical notes and collaborate to solve complex troubleshooting and show technical engineering expertise
- Occasionally cover a shift after hours and carry a weekend support phone to provide support for 24x7 customer.
The Essentials - You Will Have:
- Bachelor’s Degree in Electrical or Computer Engineering, Computer Science, or Information Systems
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
- Understanding of Rockwell Automation’s FactoryTalk OperationSuite Software products including FactoryTalk View Site Edition, FactoryTalk View Machine Edition, FactoryTalk ViewPoint, RSView32, and ThinManager.
- 2+ years experience troubleshooting, implementing, and design of industrial process and automation systems. Knowledge of PLCs, Ethernet networking, domain administration, firewall management, historians, SQL, and Human Machine Interface (HMI) systems.
- Experience installing, configuring and administering Microsoft Windows Server, Microsoft Active Directory and Group Policy, domains, domain trusts, domain networks, DNS, DHCP, Microsoft SQL Server, VMWare ESXi, VMWare vSphere, Hyper-V, Web-based applications, Relational Databases, and Open-Source Projects.
- Experience with Microsoft (RDS) Remote Desktop Services including installing the server role, licensing with RDS CALs (Client Activation Licenses), creating session collections, publishing remote apps, and troubleshooting connection issues between clients and the server.
What We Offer:
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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To learn more about our benefits package, please visit at www.raquickfind.com.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Remote
#LI-AC1
The base salary compensation range for this role in Colorado and New York City is $79,300.00 - 95,160.00USD Annual with an annual target bonus of ##% of base salary.
Rockwell Automation is an Equal Opportunity Employer including disability and veterans.
If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
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Our mission is to improve the quality of life by making the world more productive and sustainable. We are committed to enabling the next generation of smart manufacturing. With the right strategy, talented people, and our substantial financial str...
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June 3, 2023
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