ITS Support Specialist

This position willassist with managing the Nebraska Public Media Help Desk and will be the liaison between ITS System/Network Admin and Director of ITS. Individual will be responsible for managing internal inventory and ticketing system, end user troubleshooting and ticket escalation to 2nd and 3rd tier as necessary. This position may occasionally work with 3rd party vendors in relation to ongoing projects & issues internal to Nebraska Public Media, also some end user support for Avid editing environment may be occasionally necessary.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://www.unl.edu/equity/notice-nondiscrimination.

Associate’s degree plus one (1) year experience working in an IT computer support environment; equivalent education/experience considered (internships will be considered for work experience). Experience with both Mac and Windows required. Work experience demonstrating computer hardware, software and networking troubleshooting skills. Knowledge of operating systems, server systems, LAN and VM environments. Experience with current Mac software and hardware technologies and experience with current Windows software and hardware technologies essential. Experience with direct customer support in face-to-face and/or remotely. Administration and support of enterprise systems and the ability to train others in the use of such technology systems necessary. Ability to prioritize and work independently necessary. Ability to multi-task and manage competing priorities and duties required.

Ideal candidate will have a Bachelor’s degree plus two (2) years working in an IT Computer support environment. Experience with VOIP phone systems, Linux OS and troubleshooting VPN connectivity. CompTIA A+ certification. Apple Certified Support Professional or Microsoft 365: Modern Desktop Administrator Associate Certified.

Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter, and list of references as three (3) separate documents in MS Word or PDF format.