Job details
![Newsletter form background]()
Customer Support Associate (Part-Time)
Jackpocket is looking for a Customer Support Associate to provide outstanding support to end users across multiple channels.
Skills
- Prior B2C high volume support experience
- Proficiency with CS platforms such as Helpshift or Zendesk
- Excellent communication skills in English and Spanish
- Experience with social media and app store reviews communication
- Familiarity with payment processing systems and dispute resolution
Responsibilities
- Respond to customer inquiries and support requests
- Manage ID verifications, ACH requests, chargebacks, and other operational functions
- Communicate with end users via multiple channels to ensure positive experiences
- Collaborate internally and externally to resolve complex issues
- Build and maintain expert product knowledge
Benefits
- Starting rate of $28 per hour
- Part-time non-exempt position eligible for overtime
- Equal opportunity employer with commitment to providing access and reasonable accommodation
To read the complete job description, please click on the ‘Apply’ button
Jackpocket Glassdoor Company Review
Peter Sullivan
3.8
Jackpocket DE&I Review
3.6
CEO of Jackpocket
Approve of CEO
By
Jackpocket
We're on a mission to create a convenient, fun, and responsible way to play the lottery right from your phone.
22 jobs
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
May 15, 2024
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
you, just ask me below!
Other jobs
Posted 22 days ago
Posted 3 years ago
Mission Driven
Customer-Centric
Rapid Growth
Dare to be Different
Fast-Paced
Startup Mindset
Collaboration over Competition
Reward & Recognition
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Sick Days
Paid Time-Off
Posted 2 years ago
Posted 2 years ago
Sign up for our weekly
newsletter of fresh jobs
ABOUT RISE
FOR COMPANIES
REMOTE JOBS & MORE
LOOKING FOR A JOB?
FIND A JOB NEAR ME
CONNECT
