Mid-Market Customer Success Manager - job 2 of 2

Jasper is an AI copilot for marketing teams that want better outcomes in addition to faster outputs. Jasper securely trains on your brand and strategy, accelerates content and campaign production, and helps marketers measure and optimize for performance all as part of an end-to-end copilot. Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and was one of the fastest companies to reach 100M+ users. Customers include Morningstar, Anthropologie, SentinelOne, ZoomInfo, and more. 

Our teams are passionate about supporting new employees and growing a diverse culture of ideas and collaboration. We value being customer-obsessed, ownership, being creative problem solvers, helping one another achieve the best outcomes through collaboration and most importantly making magic. We’re not just building solutions; we’re creating experiences that captivate and amaze us. We strive to deliver moments of wonder and delight that enable our customers to be more effective and creative in ways they never thought possible. Learn more at jasper.ai.

About The Role 

Jasper is looking for an experienced Mid-Market Customer Success Manager to drive Jasper’s strategic renewals while working closely with our customers to ensure ongoing adoption and success. This role is highly cross-functional, and you will regularly interact with our sales, product, marketing, and engineering teams to ensure we advocate for our customers’ voices. 

In this role, you’ll own the execution of our business customers’ journey. You will join an existing team and adapt to the changes in our business.

This role is open to candidates located in the US and can be remote within the United States.

What you will do at Jasper 

• Own a book of Jasper's commercial customers, drive renewals, and ensure retention for these accounts.

• Work with about 70-100 of our mid-market customers to leverage AI in their specific industries and businesses.

• Serve as a customer advocate by building a strategy to manage the engagement and success of our customers.

• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.

• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.

• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

What you will bring to Jasper

• 2-5 years of experience as a Customer Success Manager, Account Manager, or similar role

• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.

• Experience managing complex accounts and renewals.

• You have excellent interpersonal skills with a history of building strong business relationships.

• You're an influential communicator with experience presenting to small and large audiences.

• You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers.

• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.

Nice to have:

• Experience working with generative AI and working with a variety of different industries.

• Experience working at a SaaS company in the CRM or data services space.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected salary range at offer for this role is $110,000-$120,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up 

• $1,500 annual learning and development stipend 

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.