Job details

Junior Personal Flight Concierge - Part Time

Summary:

The Junior Flight Concierge is a point of contact to aircraft owners, business partners and Jet Card clientele. The position is responsible for the care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored to individual preference. The Junior Flight Concierge shows detailed attention and anticipatory gestures in all correspondence and arrangements to each request, trip and experience that Jet Linx has in its service offerings.

Duties & Responsibilities:

Responsible for owning the customer relationship / experience to include quoting, trip logistics, communication and in person experiences at departure and arrival base.
Respond to inquiries and requests from clients and owners providing a unique, luxurious experience in accordance with Jet Linx service standards while building rapport and anticipating needs and preferences.
Provide / serve customers food and drinks while at primary base of operation. Offer information for local attractions, restaurants, and events both locally and in the areas of travel.
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed.
Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx service standards.
Assist team with procuring approved stock items including weekly grocery shopping.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Other duties as assigned

Knowledge, Skills & Abilities:

Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Establish and maintain effective relationships with clients
Utilize client information for problem resolution and improvements in service
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Proficient with Microsoft Office Suite
Ability to work in a fast-paced environment, with strong attention to detail and organizational skill
Ability to multi-task and complete work within assigned timelines under minimal supervision.
Self-motivated and willingness to take initiative to research and resolve problems
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Ability to handle and maintain the confidentiality of sensitive information
Operate office equipment as needed

Education and Work Experience:

High school diploma or equivalent required
1 year of professional customer service experience in an environment with elevated service standards preferred
Aviation industry experience or interest preferred

Physical Requirements:

Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis

Documentation Requirements:

Ability to obtain a U.S. driver's license
Proof of eligibility to work in the US

Average salary estimate

$0 / YEARLY (est.)

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$0K

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What You Should Know About Junior Personal Flight Concierge - Part Time, Jet Linx Aviation

Are you ready to step into the fast-paced world of luxury travel as a Junior Personal Flight Concierge at Jet Linx? This part-time position is your chance to become the ultimate point of contact for our esteemed aircraft owners and Jet Card clientele. You’ll be responsible for not just managing trip logistics but crafting a bespoke experience for every client. Imagine delighting guests with your attention to detail, from the moment they inquire about a flight to the time they arrive at their destination. You’ll not only ensure that every communication and arrangement is seamless but also nail that anticipatory service that makes all the difference. Your day-to-day tasks will include everything from serving good food and drinks at our facility to offering insider tips on local attractions. You’ll build meaningful connections with our clients while handling any of their requests that come your way. This role requires excellent communication skills, a knack for relationship-building, and a genuine love for providing outstanding customer service. You’ll also be expected to maintain a clean and inviting environment and sometimes assist with light logistical tasks such as grocery shopping. If you pride yourself on being organized and detail-oriented while thriving in a flexible schedule, this could be the perfect opportunity. Be a part of a team that embodies Jet Linx’s core values and helps us “Supply the High” in luxury travel experiences. We’re looking for someone with at least a year of customer service experience, preferably in a high-end environment, who is ready to exceed expectations day in and day out. Get excited about the chance to fly high with Jet Linx!

Frequently Asked Questions (FAQs) for Junior Personal Flight Concierge - Part Time Role at Jet Linx Aviation

What is the role of a Junior Personal Flight Concierge at Jet Linx?

As a Junior Personal Flight Concierge at Jet Linx, you serve as the primary contact for our aircraft owners and Jet Card clientele. Your responsibility lies in ensuring a luxurious and personalized client experience, catering to their requests, managing trip logistics, and providing exceptional service throughout the entire flight process.