Professional Services Delivery Manager

As a Professional Services Delivery Manager at Corelight, you will be responsible for leading service delivery across various markets, which includes team management, overseeing engagements, ensuring resource allocation, engaging with stakeholders, managing risks, maintaining quality control, and diligent budget management to prevent cost overruns.

To apply for the Professional Services Delivery Manager role at Corelight, you should have at least five years of experience in Delivery Management or Project Management, the ability to manage multiple projects simultaneously, strong leadership skills, and familiarity with federal contracts is a plus. Certifications like PMP are considered advantageous.

The Professional Services Delivery Manager at Corelight plays a critical role in ensuring that our service delivery meets the high standards necessary for effective cybersecurity. By managing resources and training effectively, you help our customers utilize actionable insights to defend against cyber threats, aiding in our overarching mission of making the world safer from attacks.

In this role as a Professional Services Delivery Manager, you will report directly to the Director of Professional Services. This close working relationship ensures alignment in strategy and execution of services across customer engagements.

At Corelight, the compensation for the Professional Services Delivery Manager position ranges from $183,000—$217,000 USD, depending on factors such as location, skills, and experience. Additionally, this role may include commission or discretionary bonuses along with equity and other benefits.

When managing multiple projects as a Professional Services Delivery Manager, I rely on thorough prioritization of tasks, clear communication with stakeholders, and consistent monitoring of progress through project management tools. This ensures that all projects meet their timelines and quality standards.

In my previous role, I identified a potential delay in resource availability that could impact delivery timelines. I proactively engaged with the team to develop contingency plans, which included reallocating resources and adjusting project scopes, ultimately avoiding the delay and ensuring delivery on schedule.

Quality control is vital in my role as I establish clear benchmarks based on customer expectations and internal standards. Regular feedback from team members and clients, alongside quality audits of delivered services, allows us to maintain our high standards consistently.

When conflicts arise among team members, I facilitate open discussions to ensure that everyone feels heard and understood. I encourage collaborative problem-solving and seek to find a resolution that aligns with our team goals, ultimately fostering a stronger working relationship after the incident.

For effective stakeholder engagement, I focus on regular communication and transparency. I provide frequent project updates and involve stakeholders in key decision-making processes. This helps build trust and keeps everyone aligned toward the project's objectives.

One of my successful service deliveries involved launching a new client onboarding process for several clients. By coordinating cross-department resources and implementing a structured timeline, we completed the onboarding ahead of schedule, receiving positive feedback from clients on the efficiency and quality of our services.

Challenges in budget management often arise due to unforeseen costs. I address this by creating a detailed budget plan with contingencies, closely monitoring expenses throughout the project, and holding regular budget reviews with my team to make adjustments as necessary.

Fostering a high-performance culture starts with setting clear expectations and goals. I encourage open feedback, recognize achievements, and invest in professional development opportunities for my team members, motivating them to consistently perform at their best.

I have substantial experience working on projects involving federal contracts, where I ensured that our processes adhered to necessary compliance requirements. This includes understanding the stipulations for federally cleared resources and incorporating them into our service delivery models.

I stay updated on the latest cybersecurity trends by engaging in industry webinars, attending conferences, and being part of professional networks where knowledge is shared. This keeps our service delivery at Corelight aligned with cutting-edge practices and innovations in the cybersecurity field.