Protectus Technologies - Customer Service Support

Hey!

We’re the team behind Carlock, a cutting-edge security solution designed to keep your car safe. Since our start in 2014, we've been committed to providing car owners with peace of mind through instant alerts if someone tries to steal their vehicle. Our smart security device sends immediate notifications to your phone, ensuring you’re always in the know. You can easily purchase our device on Amazon and manage your service subscription using your credit card.

Our journey has been remarkable. What began as a small startup has grown into a thriving business with over 20,000 satisfied customers. We sell more than $1 million worth of devices annually and generate over $2 million from our subscription service. Most of our customers are based in the United States (about 60%), with the rest from the European Union (around 40%).

Our dedicated team, based in Slovenia, includes key roles such as our CEO, who drives our vision and investor relations; our lead developer, who oversees our website and development projects; a senior developer, who handles coding; our Head of Office, managing day-to-day operations; a warehouse worker, responsible for packing and shipping; a customer support specialist; and a social media expert, who enhances our online presence.

What sets us apart is our commitment to clear goals, efficiency, positivity, and professionalism. We value a friendly, helpful approach and seek team members who are down-to-earth, eager to learn, and hardworking. At Protectus Technologies, we believe in guiding our team while allowing them the freedom to excel in their roles. Our CEO works closely with each team member to ensure they’re leveraging their strengths.

If you want to join a team where your contributions are valued, where you can grow and learn, and where you’ll make a real difference in car security, Protectus Technologies is the place for you.

As the Technical Customer Support, you will be pivotal in delivering excellent customer service. Your responsibilities will include:

📅 Collaborating with the customer support team by addressing customer inquiries and resolving issues promptly.

📧 Identifying opportunities to improve our support processes and ensure a high level of customer satisfaction.

📈 Seeking ways to optimise our customer support across various channels, primarily Zendesk and email, and adapt based on feedback.

🤝 Understanding customer pain points and offer solutions that meet their needs while adhering to company policies.

📝 Working with other team members to enhance our overall customer service.

Working Hours ⏰: Working hours during initial onboarding and training will be between 9am-4pm CEST. Hereafter, regular working hours will be from 8pm to midnight CEST, Sunday to Thursday.

To excel in this role, you need to have: 

✅ 2–4 years of Customer Service experience.

✅ Strong English skills for clear and effective communication.

✅ Technical proficiency.

✅ Proficient in Google Docs and Google Sheets.

✅ Familiar with the Zendesk support platform.

As the Ideal Candidate, you should be:

✅ Excellent communicator.

✅ Empathetic.

✅ Eager to learn.

✅ Self-motivated.

✅ Humble and collaborative, with a positive attitude.

What’s in it for you?

• 💰 Competitive Salary: Enjoy a monthly salary of $1,200 for this part-time role.*
• 🌍 Global Work Flexibility: Work remotely from anywhere in the world.
• 🎉 Year-End Bonus: Receive a bonus at the end of the year if we achieve our goals.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Protectus Technologies to help them find their new team member. 

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Protectus Technologies’ needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Protectus Technologies applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: chelsea@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

To make sure you receive updates on your application please add chelsea@jobrack.eu to your email address book.  
Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq