Job details

Victoria Eggs - Customer Service and Admin Assistant

At Victoria Eggs, we create stunning, design-inspired homeware that adds a touch of joy to every home.

Our products are proudly featured in prestigious retailers like Harrods and Whole Foods, embodying a seamless blend of creativity and functionality. With a small but dedicated team, we focus on delivering a truly unique customer experience, characterized by our friendly and empathetic approach.

Our mission is to craft beautiful, high-quality items that showcase our passion for creativity and craftsmanship.

We believe in fostering a supportive and positive work environment where every contribution is valued.

If you’re seeking a place where your work can truly make a difference, you’ve found it!

Right now, we’re looking for a Customer Service and Admin Assistant.

We need someone who is enthusiastic and detail-oriented, ready to support our team and provide exceptional service to our customers at Victoria Eggs.

You’ll be responsible for managing sales data, liaising with customers, and ensuring smooth communication across different areas of the business.

In this role, you will:

📝 Process Trade Orders

💻 Provide Customer Service; liaise with B2B and B2C customers, along with the warehouse

👥 Support our Account Manager with sales inquiries and projects

📦 Handle Shipment and Customs Enquiries

🌟 Manage our Online Sales Platforms (e.g., Faire Marketplace and Etsy); update prices, descriptions, photos, respond to customer messages, accept orders, and update shipping dates

📋 Conduct Weekly Stock & Order Management

📊 Perform Data Entry

📓 Handle all administrative tasks related to marketing, including updating photos on our PR platform, Press Loft, and creating engaging newsletters with provided guidance.

Working Hours ⏰: This is a full-time position with UK working hours. Either from 08:30 am to 17:00 pm or 09:00 am to 17:30 pm, with an hour lunch break.

To excel in this role, you need to have:

✅ Excellent written and spoken English

✅ Proficiency in Excel

✅ Great attention to detail

✅ Excellent time management skills

✅ Desire to improve processes

✅ Positive attitude and eagerness to engage with and help customers

Brownie points for:

⭐ Basic Photoshop skills

⭐ Basic knowledge of Adobe Illustrator

Are you a positive and enthusiastic person who brings a good sense of humor to the team?

Are you someone who is driven and focused, with a genuine passion for helping customers?

Do you want to make a real difference? Making your job your own and growing the role and within the company.

If so, you are a perfect match for this role!

What’s in it for you?

💷 Salary : £1,000 to £1,400 per month, depending on experience*

🏡 Full-time : Fully remote position

🌴 28 days of paid time off

💸 Staff discount

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team is working with Victoria Eggs to help them find their new team member.

The hiring process for this position will include the following steps:

Completing the application form on JobRack.
Recording a short video introduction of yourself.
If shortlisted, completing test tasks.
Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of Victoria Eggs’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Victoria Eggs, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: esther@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.