Implementation Consultant (Philippines and USA Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

The Implementation Consultant delivers technical implementation support to new and existing customers. As a member of the Customer Engagement team, the Implementation Consultant will help implement academic integrity and assessment technology solutions at our client institutions - this includes coordinating calls, monitoring product adoption, providing complex technical advice where appropriate, and overseeing change management processes for the client. Along with the rest of the post-sales organization, the Implementation Consultant is a key part of ensuring that our customers reach and recognize the value of their investment in our products. The Implementation Consultant will also be involved in team projects and help to implement new processes and solutions within the team and department.

Responsibilities: 

The Implementation Consultant is responsible for managing specific aspects of the customer relationship:

• Coordinates with Onboarding Consultants, Customer Success Managers and other internal stakeholders to ensure that technical implementation is smooth and seamless, while ensuring client expectations are known, realistic and delivered on
• Utilizes project scheduling and control tools/systems (Rocketlane, Salesforce, Zendesk) to monitor project plans and internal/external stakeholder tasks; proactively drives project timelines and deliverables, and successfully holds clients/customers and internal teams accountable
• Attends/leads virtual meetings and distributes communication to appropriate team members
• Acts as an expert and trusted advisor in all Turnitin products and LMS integrations
• Assists customers with complex problems by showing them the answer in our solutions
• Determines the customer’s educational, assessment and technical needs to optimize configuration, and recommends best practice solutions
• Acts as liaison between customers and technical teams to inform users of updates and improvements of a technical nature
• Partners cross-functionally with sales, UX, product management, and engineering teams when required, to ensure a successful and streamlined experience for customers
• Supports the sales team with any integration-related queries that need specialist advice and oversight
• Facilitates customer interactions with Support, Onboarding and Integrations teams when needed

The Implementation Consultant will assist with tasks pertaining to the Post Sales team:

• Helps develop processes that will improve customer experience
• Works closely with the Account Management team to help prevent churn and increase customer uptake
• Provides customer feedback and/or requirements to the Product team
• Actively progresses own personal development

• 3-5 years of experience in educational technology either as an Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, or technology specialist OR experience in education as an instructional technology specialist, instructional designer, technology staff or similar role
• Excellent written and verbal communication, and compelling presentation skills for both online and in-person delivery
• Ability to collaborate with internal teams for the benefit of the customer
• Proven capability in managing high-level relationships within an institution or system
• Ability to manage multiple projects concurrently
• Experience in the Higher Education market strongly preferred
• Experience with third-party integrations strongly preferred
• Experience with Turnitin products (ExamSoft, Turnitin Feedback Studio. Draftcoach etc) strongly preferred
• Ability to travel for on-site client visits or conferences as needed

Tii Elements: 

• Accountability
• Resourcefulness 
• Adaptability
• Curiosity
• Quality Focus

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.