Telemarketing/Customer Contact Manager

As a Telemarketing/Customer Contact Manager at Joyce Windows, Sunrooms, and Baths, your key responsibilities include leading and motivating a team of appointment setters, actively participating in outbound calls, driving results through strategic planning, providing training and development for team members, and monitoring performance metrics to ensure optimal productivity.

To qualify for the Telemarketing/Customer Contact Manager position at Joyce Windows, candidates should have extensive experience in phone sales and appointment setting, leadership experience in a call center or telemarketing environment, excellent communication and coaching skills, a positive attitude, and the ability to thrive in a fast-paced setting.

Joyce Windows, Sunrooms, and Baths offers a competitive salary plus bonus structure, opportunities for internal promotion, a supportive work environment, and the chance for the Telemarketing/Customer Contact Manager to make a significant impact on the company's growth and success.

The Telemarketing/Customer Contact Manager contributes to Joyce Windows' success by leading the appointment-setting team to achieve and exceed targets, instilling motivation and energy, enhancing team members' skills through effective coaching, and driving strategic planning to enhance overall telemarketing effectiveness.

The culture at Joyce Windows is supportive and driven by teamwork. The company values hard work and recognizes achievements, creating an environment where the Telemarketing/Customer Contact Manager can foster collaboration, motivate team members, and celebrate each other's successes.

When answering this question, share specific examples of previous leadership roles, focusing on how you inspired and motivated your team, handled challenges, and implemented strategies that led to success.

Highlight your analytical skills by explaining your approach to monitoring key performance metrics, identifying trends, and collaborating with your team to develop actionable strategies for improvement.

Provide a concrete example of a motivational strategy you used, detailing the context, the actions you took, and the positive outcomes that resulted, ensuring to connect it to the telemarketing context.

Discuss your ideas for creative approaches to telemarketing, your understanding of the market, and how you would engage your team in generating innovative tactics to surpass appointment-setting targets.

Describe your philosophy on development, emphasizing personalized training strategies, ongoing coaching, and creating a feedback-rich environment that encourages team members to grow and thrive.

Share your views on key qualities such as effective communication, resilient motivation, adaptability, and a results-oriented mindset as critical for excelling in this role.

Explain your strategy for maintaining composure, using active listening, and creatively addressing objections to convert challenges into opportunities, illustrating with an example if possible.

Talk about your previous experience in setting short and long-term strategic goals for sales teams, how you involved your team in the planning process, and the achieved outcomes.

Discuss how you ensure a positive atmosphere with motivational techniques, team-building activities, and your own enthusiasm to keep the team engaged and focused.

Articulate your passion for home improvement and customer service, your admiration for Joyce Windows' reputation in the industry, and how your values align with the company's mission and goals.