Customer Service Rep(03027) - 201 W Gloria Switch Rd

As a Customer Service Rep at RPM Pizza, your responsibilities include providing an exciting atmosphere for customers, taking and processing orders, maintaining store cleanliness, and ensuring customer satisfaction. You will also learn about inventory management and operational procedures while showcasing your creative problem-solving skills in a supportive team environment.

To apply for the Customer Service Rep position at RPM Pizza, candidates must be at least 16 years old, possess a willingness to learn, and demonstrate strong communication and basic math skills. A positive attitude and the ability to perform various physical tasks, such as standing and carrying, will also support your application.

Customer Service Reps at RPM Pizza enjoy various benefits including a flexible work schedule, product discounts, and access to training programs. If you average 30+ hours per week, you'll qualify for medical, dental, and vision insurance, plus participation in a 401K plan. It’s a fantastic opportunity to grow within a company invested in your success!

At RPM Pizza, Customer Service Reps work in a fun, fast-paced environment where teamwork and customer interaction are key. Each day brings new challenges that require agility, enthusiasm, and communication skills. Our inclusive culture ensures that everyone can express their unique style while maintaining a focus on customer satisfaction.

RPM Pizza provides comprehensive training for Customer Service Reps, covering everything from product knowledge to customer service techniques. This training equips you with essential skills that set you up for success in your role while promoting personal and professional growth through programs like RPM Pizza College.

When faced with a difficult customer, it’s important to remain calm and listen actively to their concerns. Acknowledge their feelings, empathize with their situation, and reassure them that you’re there to help. Offering a solution or asking how you can make it right often leads to a positive resolution and builds customer loyalty.

Excellent customer service means going above and beyond to meet the needs of our customers. It involves being friendly, attentive, and proactive in resolving issues. As a CSR, it’s essential to create positive interactions that leave customers feeling valued and eager to return.

Effective time management as a Customer Service Rep comes down to prioritization and focus. I break down tasks into manageable parts, stay organized, and ensure to address customer needs promptly while keeping an eye on other responsibilities. This approach allows me to multitask effectively in a busy environment.

Working in a team is all about communication and collaboration. For instance, if I'm a Customer Service Rep and a team member needs assistance during a rush, I pitch in by helping with taking orders or preparing products, ensuring that we operate smoothly and provide quick service to our customers.

Handling cash transactions is a fundamental part of being a Customer Service Rep. I am comfortable counting change, processing payments accurately, and ensuring that my cash register balances at the end of the shift. Attention to detail is crucial to prevent errors and maintain financial accuracy.

Staying positive during busy shifts is key to maintaining morale. I remind myself of the fun and excitement of the role, engage with customers and my teammates, and take short breaks if needed to recharge. A positive attitude directly influences the experience we provide to our customers.

I possess strong communication skills, a friendly demeanor, and the ability to remain calm under pressure. Additionally, my problem-solving skills and eagerness to learn will help me adapt quickly, making me an asset to the RPM Pizza team.

Contributing to a clean and safe environment involves regular cleaning and organizing workspaces, following health and safety guidelines, and being proactive in reporting any issues. I believe that a safe environment enhances both our team's productivity and the customers' experience.

The most rewarding aspect of being a Customer Service Rep is the opportunity to create memorable experiences for customers. Knowing that I can make someone's day through great service and engagement brings immense satisfaction and motivates me to do my best every shift.

Enhancing RPM Pizza's brand image starts with representing the company values every day. This means providing exceptional service, maintaining a positive attitude, and creating a welcoming atmosphere for every customer. Acting as an ambassador for the brand helps solidify our reputation in the community.