Jr. IT Support Engineer

Who are we?
We want to help small businesses win. That’s why we’re here.

We connect small business owners to investors – to create jobs, support local communities and power economies – because we believe that people are made to do more. And we want to help realize their goals.

So, we created the leading small business loan platform. At the end of 2020, Funding Circle had lent $15.2 billion in 143,000 loans to 100,000 small business owners globally. There’s never been a better time to join!

Be part of the team that changes everything. Let’s build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.

This role sits within the “Tech, Data, and Risk” teams. The drivers behind our platform – brilliant people working together to create, code, and build the next game changers.

What will you be doing?

As a Junior IT Support Engineer, you will be the first point of contact for end-users seeking assistance with troubleshooting their hardware, software, and access issues. You’ll work closely with a local team and global team members to provide excellent customer service, detailed issue logging, and efficient issue handover and resolution. To round out your knowledge, you’ll participate in ongoing training and company-paid certification based on your career desires.

• Monitor our Helpdesk channels on Slack and ensure all reported issues are logged in Jira, then triage common break-fixes and access issues while escalating more complex issues to the appropriate team or team member.
• Maintain operational use of our in-office Zoom Rooms and assist with regional meeting setup and testing.
• Contribute to ongoing device lifecycle management and assist with asset management from procurement through our vendors to end-of-life decommissioning.
• Assist with the refinement of our processes, providing input where possible, and ensuring end-users are properly adhering to policies as designed by IT and InfoSec.
• Develop your foundational IT skills using company-paid training and certifications, and team knowledge.

Are you?

• Personable and approachable, ensuring people feel heard and are valued.
• Detailed and solution-oriented, providing notes to complex tasks and resolutions while setting priorities and following through.
• Self-sufficient, being able to take the initiative to seek answers out individually but comfortable with asking for help when needed.
• Collaborative, sharing knowledge with the team and contributing to group discussions and projects.
• Experienced with IT ticketing systems and able to adhere to Service-Level Agreements (SLAs) and perform basic troubleshooting techniques.
• Preferred experience with administering Jira Service Desk or other ticketing systems, Microsoft Active Directory and/or Intune, Google Workspaces Administration or similar mail server administration services and Zoom or similar video conferencing technology.

Why should you join us?

We’re gearing up for our biggest chapter yet – and it’s being driven by tech.

That means full steam ahead working on our global platform and real challenges for you to noodle and solve – as we build new things, reimagine the stack and go after the greenfield.

We believe that great ideas come from everywhere. So, there are no pigeonholes here. We keep it agile and open. Think big remits and huge ownership in a continuous learning environment. Close knit teams, with mentorships and global career opportunities. Everyone working together to make a genuine difference to small business owners.

Join the team making it happen. Help us define long-term commitments and launch the next game changers – let’s build the incredible.

Our Benefits:

• Unlimited PTO
• Hybrid Working
• Flexible Work Hours
• Monthly Lifestyle subsidy
• Spring Health EAP
• Generous Parental Leave
• No cost Healthcare options
• PPO, HMO options available
• 401(k) Retirement Match- vests right away!
• Commuter Benefit, WFH subsidy
• Career Development Resources

It’s in our differences that we find our strengths.

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Want to Build the Incredible? We’d love to hear from you.

*Colorado Only* Base Salary range of $40,000 to $50,000 + equity + benefits

The health and safety of Funding Circle employees is our top priority. Therefore, as a condition of employment, Funding Circle requires proof of COVID vaccination for all U.S.-based new hires beginning October 1, 2021. Reasonable accommodations will be made for medical or religious reasons consistent with applicable laws.

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