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Job details

Customer Success Engineer

Jungle Scout is looking for a Customer Success Engineer to be the trusted technical advisor for customers, drive value from the platform, and provide proactive technical guidance. This role involves engaging with customers, understanding their business objectives, and supporting retention and expansion efforts.

Skills

Customer-facing experience in B2B SaaS
Proficiency in technical skills like API, Excel, SQL, and Data visualization tools
Ability to work with data sets and derive insights
Process clarity and ability to simplify complex processes
Creativity in providing solutions and working autonomously
Strong collaboration skills
Passion for learning new technologies

Responsibilities

Engage with customers in pre- and post-sales processes
Build proof-of-concepts and demonstrate value to customers
Align customer business objectives with Jungle Scout Cobalt value proposition
Provide technical guidance and expertise across products
Ensure customer retention and expansion through relationship building
Collaborate with internal teams for technical escalations
Influence product roadmap and improvements through customer advocacy
Contribute towards innovation and identifying additional value for customers

Benefits

Work with a passionate team
Remote-first culture
Opportunities for skill development and growth
Competitive compensation packages with performance bonuses and equity
Flexible Time Off and comprehensive health benefits
Paid Parental Leave Policy

To read the complete job description, please click on the ‘Apply’ button

Jungle Scout Glassdoor Company Review

4.3

Jungle Scout DE&I Review

No rating

CEO of Jungle Scout

Greg Mercer

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By Jungle Scout

Empower the world with the most robust ecommerce insights to win online.

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DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Computer Hardware Development

TEAM SIZE

LOCATION

Hybrid, based in Austin, TX

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

April 29, 2024

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