Junior Systems Engineer

Title: Junior Systems Engineer

Office: National Offices

Location: New York, New York, United States

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Junior Systems Engineer in the Information Technology Department of the ACLU’s National office in New York, NY.

The Information Technology (IT) department provides technology-based services and support for more than 550 National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including affiliates and staff based in remote locations. ACLU IT support staff ensures that business critical services are available to all staff.

Reporting to the Director of Network and Systems Operations, the Junior Systems Engineer will be responsible for providing escalation support for the helpdesk and troubleshoot and administer Active Directory, Windows and Linux servers, troubleshoot Microsoft Azure and Amazon Web services, Cisco infrastructure, and more.

RESPONSIBILITIES

• Provide escalation support to the Help Desk and assist users with computer application problems and questions including but not limited to Microsoft Windows, Microsoft Office, Outlook, Mobile and Document Management Services
• Experience with troubleshooting and administering Active Directory, Azure AD, Group Policies, and policies within Microsoft Office 365
• Experience with working on Windows Server 2016 and 2019
• Experience with creating servers and first response troubleshooting for servers in Microsoft Azure and Amazon Web Services
• Experience with adding and removing records within Cloudflare
• Able to provide initial response troubleshooting for LAN/WAN, switches, firewalls and other network supporting devices
• Provide escalation support to the Help Desk for ACLU document management systems, email archiving systems, VoIP support and requests, and mobile device accessibility
• Configure desktop computers, laptops, software, printers, mobile devices and troubleshooting issue that may occur
• Ability to support and troubleshoot remote user issues
• Create and manage user accounts and access rights requests and resolve related issues
• Provide audio-visual support for conferences and assist with online meetings
• Respond to inquiries from National and affiliate staff
• Work with third-party vendors and assist with hardware order

In addition to:

• Engage in special projects and other duties as assigned
• Center principles of equity, inclusion, and belonging in all work, embedding the values in program development, policy application, and organizational practices and processes
• Commitment to the mission of the ACLU
• Demonstrate a commitment to diversity within the office using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance
• Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts

EXPERIENCE & QUALIFICATIONS

• Excellent troubleshooting skills; ability to effectively assist users, resolve issues and escalate as necessary.
• Experience configuring and troubleshooting Microsoft Windows
• Experience troubleshooting desktop and mobile device issues
• Advanced knowledge of Microsoft Office, Outlook and Mobile technology
• Strong communications, organizational and interpersonal skills
• Demonstrated ability to work independently and as part of a team
• Ability to work in a fast paced environment and demonstrate grace under pressure
• Demonstrated problem solving abilities

PREFERRED QUALIFICATIONS

• Associate Degree in Information Technology or a related field; and demonstrated work experience in a related field
• Familiarity with at least one type of Helpdesk ticketing software, preferred

COMPENSATION

ABOUT THE ACLU

The ACLU dares to create a more perfect union – beyond one person, party, or side. Our mission is to realize this promise of the United States Constitution for all and expand the reach of its guarantees.

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach.

Equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

The ACLU makes every effort to assure that its recruitment and employment provide all qualified persons, including persons with disabilities, with full opportunities for employment in all positions.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.