Associate II, Fund Administration - Investor Services

About Juniper SquareOur mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in our physical office in San Francisco or one of our co-working spaces. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across most US states, two Canadian Provinces, and India.About your roleOur Investor Services team is an exciting and quickly growing team at Juniper Square that is responsible for tackling high priority workflows for our Fund Administration and Deal Services customers.We are seeking an Associate II to act as a trusted partner to our real estate private equity customers and their investors. You will act as a generalist, performing a variety of critical activities across a broad set of our services clients. This will involve delivering administration solutions, payments and compliance services. You will grow your project management, communication, customer management, and process improvement skills while delivering positive outcomes to clients and directly impact our customers’ day-to-day operations.What you’ll do• Build knowledge of our evolving software and the real estate private equity industry.• Use Juniper Square software to support our fund administration and investor services customers.• Perform workspace management tasks on behalf of our clients, including investor position creation and reviewing workspaces for accuracy and completeness.• Support customers during their fundraising process by understanding customer goals and timelines, articulating the value of Juniper Square software and processes.• Monitor customer health and provide feedback to internal teams.• Balance fulfilling customer requests with adherence to our scope of work and SLAs• Manage treasury related activities such as logging LP contributions and handling payments for customers.• Investigate payment breaks and chargebacks; coordinate with bank partners to resolve exception items and ad-hoc requests.• Identify and flag areas of improvement including operational controls, to team leads and/or managersQualifications• 1-4+ years experience in fund administration or investor services related roles• High level of integrity and desire to consistently do the right thing for our customers and for the business• Strong written and verbal communication skills• Ability to be a self-starter: you identify problems and take ownership of finding and implementing solutions• Highly flexible and adaptable to change; ability to handle multiple projects at once while staying close to the details• You see opportunity in ambiguity; this is the right role for you if you have a vision for building something new and big!CompensationCompensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is 63,000-80,000k USD and the Canadian base salary range for this role is 73,000-110,000 CAD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.Benefits• Competitive salary and meaningful equity• Health, dental, and vision care for you and your family• Unlimited vacation policy and paid holidays• Generous paid family leave, medical leave, and bereavement leave policies• 401k retirement savings plan• Healthcare FSA and commuter benefits programs• Freedom to customize your work and technology setup as you see fit• Professional development stipend• Monthly work from home wellness stipend while we're all remote• Mental wellness coverage including live coaching and therapy sessions#LI-FM1